Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status If you are experencing an issue with a Telstra Wholesale Fixed or Mobile Service - https://www.telstra.com.au/outages

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

API Services




Operational

Mobile Service




Operational

SA NBN POIs OutageOperational

Incident Status

Operational

Components

NBN

Locations

SA


July 28, 2026 10:34AM AEST
July 28, 2026 12:34AM UTC
INVESTIGATING

We are currently investigating a service disruption impacting all NBN Points of Interconnect (POIs) in South Australia.

July 28, 2026 10:40AM AEST
July 28, 2026 12:40AM UTC
INVESTIGATING

We have identified that the ongoing service disruption impacting all South Australia NBN Points of Interconnect (POIs) is also affecting the Darwin POI. We will provide further details as new information becomes available

July 28, 2026 11:36AM AEST
July 28, 2026 1:36AM UTC
IDENTIFIED

Our backhaul carrier has identified an issue with a device which has lost power at an exchange in S.A. This is currently being investigated, an ETA will be provided once available.

July 28, 2026 12:16PM AEST
July 28, 2026 2:16AM UTC
MONITORING

Power has been restored to the exchange, we are now seeing services return to normal and traffic flow across these links. Further information on this outage will be provided once available.

Scheduled Maintenance

NBN POI 3NBA (North Balwyn) 3TMN (Tullamarine) NNI RehomingPlanned Maintenance

Schedule

August 4, 2026 12:00AM - 2:00AM AEST
August 3, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be rehoming nbn Services off the 3NBA (North Balwyn) and 3TMN (Tullamarine) POIs in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 4ROT (Rockhampton) NNI RehomingPlanned Maintenance

Schedule

August 5, 2026 12:00AM - 2:00AM AEST
August 4, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

QLD

Description

Virtutel will be rehoming nbn Services off the 4ROT (Rockhampton) POIs in Brisbane to a new router at Equinix BR1. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3GEE (Geelong) NNI RehomingPlanned Maintenance

Schedule

August 5, 2026 12:00AM - 2:00AM AEST
August 4, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be rehoming nbn Services off the 3GEE (Geelong) POIs in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3FSR (Footscray), 3STK (St Kilda) Card replacementPlanned Maintenance

Schedule

August 5, 2026 12:00AM - 6:00AM AEST
August 4, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3FSR (Footscray), 3STK (St Kilda) that they will be replacing a card which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 4BBE (Bundaberg) 4KLG (PETRIE) NNI RehomingPlanned Maintenance

Schedule

August 6, 2026 12:00AM - 2:00AM AEST
August 5, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

QLD

Description

Virtutel will be rehoming nbn Services off the 4BBE (Bundaberg) and 4KLG (PETRIE) POIs in Brisbane to a new router at Equinix BR1. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3FSR (Footscray), 3STK (St Kilda) Card replacementPlanned Maintenance

Schedule

August 6, 2026 12:00AM - 6:00AM AEST
August 5, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3FSR (Footscray), 3STK (St Kilda) that they will be replacing a card which may affect nbn services to this POI for up to 5 hours during the outage window.
NBN POI 3MTE (Mt Eliza) NNI RehomingPlanned Maintenance

Schedule

August 7, 2026 12:00AM - 3:00AM AEST
August 6, 2026 2:00PM - 5:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be rehoming nbn Services off the Mt Eliza POI (3MTE) in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3RWO (Ringwood) 3LIL (Lilydale) NNI RehomingPlanned Maintenance

Schedule

August 8, 2026 12:00AM - 2:00AM AEST
August 7, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be rehoming nbn Services off the 3RWO (Ringwood) and 3LIL (Lilydale) POIs in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.

July 28, 2026 11:59AM AEST
July 28, 2026 1:59AM UTC
UPDATE

These works have been rescheduled from the 3/8 till the 8/8 between Midnight and 2AM. -- Virtutel will be rehoming nbn Services off the 3RWO (Ringwood) and 3LIL (Lilydale) POIs in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3FSR (Footscray), 3STK (St Kilda), 2MIR (Miranda) - Upgrade Existing InfrastructurePlanned Maintenance

Schedule

August 10, 2026 12:00AM - 7:00AM AEST
August 9, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

NSW, VIC

Description

We have been advised by our backhaul carrier for 3FSR (Footscray), 3STK (St Kilda), 2MIR (Miranda) that they will be upgrading the existing infrastructure which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 2MYF (Mayfield) Splice RelocationPlanned Maintenance

Schedule

August 10, 2026 12:00AM - 7:00AM AEST
August 9, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our Backhaul Carrier for nbn POIs 2MYF (Mayfield) they will be conducting a Splice Relocation which may disrupt services for up to 7 hours during the outage window while works take place.
NBN POI 4NER (Nerang) Cable Replacement WorksPlanned Maintenance

Schedule

August 10, 2026 11:00PM - August 11, 2026 6:00AM AEST
August 10, 2026 1:00PM - August 10, 2026 8:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our Backhaul Carrier for nbn POIs 4NER (Nerang) they will be conducting Cable Replacement Works which may disrupt services for up to 7 hours during the outage window while works take place.
NBN POI 4APL (ASPLEY) 4BNB (ASPLEY DEPOT) NNI RehomingPlanned Maintenance

Schedule

August 11, 2026 12:00AM - 2:00AM AEST
August 10, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

QLD

Description

Virtutel will be rehoming nbn Services off the 4APL (ASPLEY) and 4BNB (ASPLEY DEPOT) POIs in Brisbane to a new router at Equinix BR1. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3CTA (Cheltenham) Cable RelocationPlanned Maintenance

Schedule

August 11, 2026 12:00AM - 7:00AM AEST
August 10, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our Backhaul Carrier for nbn POIs 3CTA (Cheltenham) they will be conducting a Cable Relocation which may disrupt services for up to 7 hours during the outage window while works take place.
Telstra Ethernet Services - WAPlanned Maintenance

Schedule

August 11, 2026 2:00AM - 8:00AM AEST
August 10, 2026 4:00PM - 10:00PM UTC

Components

Fibre Services

Locations

WA

Description

We have been advised by Telstra InfraCo that they will be conducting maintenance on Ethernet Services provided via their EA Fibre product during the outage window of 11/08 00:00 and 06:00 AWST.
NBN POI 4TOB (Toowoomba) 4WOB (Woolloongabba) NNI RehomingPlanned Maintenance

Schedule

August 12, 2026 12:00AM - 2:00AM AEST
August 11, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

QLD

Description

Virtutel will be rehoming nbn Services off the 4TOB (Toowoomba) and 4WOB (Woolloongabba) POIs in Brisbane to a new router at Equinix BR1. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3WHL (Wheelers Hill), 3HAW (Hawthorn), 3RWO (Ringwood), 3MTE (Mount Eliza) - Permanent Cable RepairPlanned Maintenance

Schedule

August 12, 2026 11:00PM - August 13, 2026 7:00AM AEST
August 12, 2026 1:00PM - August 12, 2026 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3WHL (Wheelers Hill), 3HAW (Hawthorn), 3RWO (Ringwood), 3MTE (Mount Eliza) that they will be Repairing a Permanent Cable which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 4CAB (CABOOLTURE) 4IPS (Ipswich) NNI RehomingPlanned Maintenance

Schedule

August 13, 2026 12:00AM - 2:00AM AEST
August 12, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

QLD

Description

Virtutel will be rehoming nbn Services off the 4CAB (CABOOLTURE) and 4IPS (Ipswich) POIs in Brisbane to a new router at Equinix BR1. Services off this POI may be disrupted for up to 2 hours during the outage window.

July 28, 2026 12:03PM AEST
July 28, 2026 2:03AM UTC
UPDATE

These works have been rescheduled from the 10/08 to 13/08 between Midnight and 2AM. -- Virtutel will be rehoming nbn Services off the 4CAB (CABOOLTURE) and 4IPS (Ipswich) POIs in Brisbane to a new router at Equinix BR1. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 4KLG (Petrie), 4CAB (Caboolture), 4APL (Aspley) - Infrastructure UpgradesPlanned Maintenance

Schedule

August 13, 2026 11:00PM - August 14, 2026 6:00AM AEST
August 13, 2026 1:00PM - August 13, 2026 8:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier for 4KLG (Petrie), 4CAB (Caboolture), 4APL (Aspley) that they will be migrating services to new infrastructure as required which may affect nbn services to this POI for up to 7 hours during the outage window.
Indigo West (Perth-Singapore) Shunt Fault Repairs and System UpgradePlanned Maintenance

Schedule

August 15, 2026 10:00AM - August 17, 2026 11:59PM AEST
August 15, 2026 12:00AM - August 17, 2026 1:59PM UTC

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA

Description

The Indigo West subsea shunt fault repairs have been delayed until at least August 25th, however Indigo will still be proceeding with the planned system upgrade and migration of services. Traffic across this link may be down for up to 3 days during the maintenance window. Please note, the original maintenance window for the subsea shunt fault repairs was for an outage up to 11 days from Jul 24, 2026 14:00 UTC to Aug 04, 2026 22:00 UTC. Indigo are planning to proceed with System Upgrades during the original maintenance window, targeting a planned start on Jul 25, 2026 00:00 UTC, ending by Jul 28, 2026 17:00 UTC. Internet traffic between Perth and Singapore will take alternate routes during this outage. Protected Layer 2 Ethernet services will take alternate routes during this outage.

July 14, 2026 1:36PM AEST
July 14, 2026 3:36AM UTC
UPDATE

Indigo has rescheduled these works from the Jul 25, 2026 00:00 UTC, ending by Jul 28, 2026 17:00 UTC to Aug 1, 2026 00:00 UTC, ending by Aug 4, 2026 14:00 UTC.

July 22, 2026 4:32PM AEST
July 22, 2026 6:32AM UTC
UPDATE

Indigo has rescheduled System Upgrade works (non-shunt related) from the 1st through to the 4th, to 15th till the 17th of August. Start Time: Aug 15, 2026 00:00 UTC End TimeL Aug 17, 2026 14:00 UTC
Telstra Ethernet Services - WA Planned Maintenance

Schedule

August 20, 2026 2:00AM - 8:00AM AEST
August 19, 2026 4:00PM - 10:00PM UTC

Components

Fibre Services

Locations

WA

Description

We have been advised by Telstra InfraCo that they will be conducting maintenance on Ethernet Services provided via their EA Fibre product during the outage window of 20/08 00:00 and 06:00 AWST.

External Services

AWS EC2

AWS S3

MS Office365