Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

Intercapital/International Backhaul Networks




Degraded Performance

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

Primary Adelaide-Perth DownDegraded Performance

Incident Status

Degraded Performance

Components

Intercapital/International Backhaul Networks

Locations

WA, SA


March 30, 2026 9:05AM AEDT
March 29, 2026 10:05PM UTC
INVESTIGATING

We are currently investigating an outage with our Primary Adelaide-Perth Path with our upstream provider.

March 30, 2026 9:15AM AEDT
March 29, 2026 10:15PM UTC
IDENTIFIED

Backhaul Carrier the issue is located at a site in Norseman, WA and have advised they have tried re-seating the card, however this no restored the link. A second technician has been dispatched with spare cards and has a current ETA to arrive on-site in around 5 hours. This extended period is due to the remote location of the failed hardware. Again we thank you for your patience and understanding while our Backhaul Carrier resolves this issue. At present traffic between Adelaide and Perth is taking other routes.

March 30, 2026 12:06PM AEDT
March 30, 2026 1:06AM UTC
IDENTIFIED

The Field Engineer has arrived on site and will start preparing to replace the affected hardware shortly. Further updates will be provided as work continues.

Scheduled Maintenance

Ethernet Access Emergency Works - NextDC M1 Planned Maintenance

Schedule

March 31, 2026 1:00AM - 6:00AM AEDT
March 30, 2026 2:00PM - 7:00PM UTC

Components

Fibre Services

Locations

VIC

Description

An upstream carrier will be replacing an existing NTU at NextDC M1 due to an ongoing intermittent fault detected. Services may be unavailable during this emergency maintenance window.
NBN POI 3TMN (Tullamarine) Cable upgrade worksPlanned Maintenance

Schedule

April 1, 2026 12:00AM - 7:00AM AEDT
March 31, 2026 1:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3TMN (Tullamarine) that they will be conducting cable upgrade works may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3CAU (Caulfield) Network device replacementPlanned Maintenance

Schedule

April 2, 2026 11:00PM - April 3, 2026 6:00AM AEDT
April 2, 2026 12:00PM - April 2, 2026 7:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3CAU (Caulfield) that they have identified a Dual In-line Memory Module issue in the network and will be replacing device. which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3NBA (North Balwyn) - Fault Fixing Activity: clear VOA malfunctionPlanned Maintenance

Schedule

April 10, 2026 12:00AM - 6:00AM AEST
April 9, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3NBA (North Balwyn) that they will be conducting a Fault Fixing Activity to clear VOA malfunction, which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 6KAT (Katanning), 6PNJ (Pinjarra) All services in existing cable to be cutover to new lead-in cable.Planned Maintenance

Schedule

April 10, 2026 1:30AM - 9:30AM AEST
April 9, 2026 3:30PM - 11:30PM UTC

Components

NBN

Locations

WA

Description

We have been advised by our backhaul carrier for 6KAT (Katanning), 6PNJ (Pinjarra) that they will be conducting a cutover to new lead-in cable. which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 4SLA (Slacks Creek), 4BNA (Acacia Ridge Depot), 4EMP (Eight Mile), 4CAB (Caboolture), 4GDN (Goodna), 4BBE (Bundaberg), 4SOP (Southport), 4ROT (Rockhampton), 4KLG (Petrie), 4BDB (Bundamba), 4TOB (Toowoomba), 4NER (Nerang), 4APL (Aspley) - Fibre Cable MigrationPlanned Maintenance

Schedule

April 14, 2026 11:00PM - April 15, 2026 7:00AM AEST
April 14, 2026 1:00PM - April 14, 2026 9:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier for 4SLA (Slacks Creek), 4BNA (Acacia Ridge Depot), 4EMP (Eight Mile), 4CAB (Caboolture), 4GDN (Goodna), 4BBE (Bundaberg), 4SOP (Southport), 4ROT (Rockhampton), 4KLG (Petrie), 4BDB (Bundamba), 4TOB (Toowoomba), 4NER (Nerang), 4APL (Aspley) that they will be conducting a migration off old damaged cable and onto new cable, which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 3SMR (South Morang) Fibre Cable - Damage/Joint UpgradePlanned Maintenance

Schedule

April 28, 2026 12:00AM - 7:00AM AEST
April 27, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3SMR (South Morang) that they will be conducting a Fibre Cable - Damage/Joint Upgrade which may affect nbn services to this POI for up to 7 hours during the outage window.

External Services

AWS EC2

AWS S3

MS Office365