Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

ADSL




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

M2M Services




Operational

Incident Status

Operational

Components

NBN

Locations

QLD



February 24, 2021 10:15AM AEDT
February 23, 2021 11:15PM UTC
[Investigating] We are currently investigating a backhaul issue with the NBN 4BBE (Bundaberg) POI. Services connect via this POI will be temporarily unable to use their NBN services. (TC4/TC2) No ETR at this stage.

February 24, 2021 1:52PM AEDT
February 24, 2021 2:52AM UTC
[Investigating] Backhaul transmission engineers have observed that layer 2 is showing down between BUNDABERG and BRISBANE path. Core network has been engaged to investigate this issue further. No ETR as yet.

February 24, 2021 3:47PM AEDT
February 24, 2021 4:47AM UTC
[Investigating] This has now been escalated this to the backhaul carriers management to have this expedited. No ETR

February 24, 2021 6:48PM AEDT
February 24, 2021 7:48AM UTC
[Monitoring] Backhaul carrier restored traffic to Bundaberg at 5PM aest. RFO forthcoming.

Incident Status

Operational

Components

Voice Network, Fibre Services, NBN

Locations

QLD, NSW, VIC



February 18, 2021 10:40AM AEDT
February 17, 2021 11:40PM UTC
[Identified] We have been advised by Optus that they are currently experencing an Extensive outage following planned works last night which have snowballed and affected the rest of their network. As a result this is causing high CPU load on a number of their core devices. This is affecting; - Evolve EWAN Links - Some NBN Backhaul links where Virtutel uses Optus for Backhaul to the POI including but not limited to Wheelers Hill, Cheltenham, St Kilda, Dandenong, Traralgon, Mt Eliza, Karingal, Caulfield and Cranbourne causing Virtutel NBN Services is periodically Flap. - Possible Voice issues within Optus Network We will advise once we have a further update to share.

February 18, 2021 12:22PM AEDT
February 18, 2021 1:22AM UTC
[Monitoring] Services are now restored and no further flapping is observed. Once we have final notification as to the cause we will advise.

External Services

MS Office365