Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

Intercapital/International Backhaul Networks




Degraded Performance

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

M2M Services




Operational

Incident Status

Partial Service Disruption

Components

Core Network Services

Locations

NSW



July 17, 2024 10:30PM AEST
July 17, 2024 12:30PM UTC
[Investigating] There is currently a major cable cut at Broadway in Ultimo which has caused an outage on our links between Global Switch and Equinix affecting Wavelength and Dark Fibre Services.

Incident Status

Degraded Performance

Components

Intercapital/International Backhaul Networks

Locations

Singapore



April 21, 2024 5:02PM AEST
April 21, 2024 7:02AM UTC
[Identified] Multiple Subsea Cable routes have been cut in the Middle East causing traffic from Singapore to Europe/Africa to be routed via the United States. As a result you may have increased latency on sites to Europe and Africa. No ETR has been provided as to when the Subsea Cable Routes will be restored.

Scheduled Maintenance

Schedule

July 22, 2024 12:00AM - 7:00AM AEST
July 21, 2024 2:00PM - 9:00PM UTC

Components

NBN

Locations

NSW

Description

Our backhaul carrier to nbn POIs 2MIR (Miranda) and 2WIN (Windsor) has advised us that they will be conducting Fibre cable length upgrade works at Rouse Hill. Services off these two POIs may be interrupted while this work takes place for up to 7 Hours during the outage window.


June 30, 2024 6:11PM AEST
June 30, 2024 8:11AM UTC
[Update] We have been advised that this Maintenance has been recheduled to the 22/07.

Schedule

July 25, 2024 12:00AM - 7:00AM AEST
July 24, 2024 2:00PM - 9:00PM UTC

Components

NBN

Locations

SA

Description

We have been advised by our Backhaul Carrier for 5PRO (Prospect) that they will be conducting a NNI Reconfiguration for up to 1 Hour during the outage window.

Schedule

July 25, 2024 11:00PM - July 26, 2024 7:00AM AEST
July 25, 2024 1:00PM - July 25, 2024 9:00PM UTC

Components

NBN

Locations

QLD

Description

Our backhaul carrier to 4KLG (Petrie) has advised us that they are conducting Fibre joint & cable upgrade works at multiple locations in Murrumba Downs which may affect nbn Services to this POI for up to 8 hours during the outage window.

Schedule

July 26, 2024 12:00AM - 6:00AM AEST
July 25, 2024 2:00PM - 8:00PM UTC

Components

Intercapital/International Backhaul Networks

Locations

SA, VIC, NT

Description

We have been advised by a backhaul carrier that they will be undertaking work on a link between VIC and SA due to planned Fibre works that may result in higher latency from SA/NT towards the East Cost as traffic is re-routed for up to 6 Hours during the outage window.

Schedule

August 2, 2024 11:00PM - August 3, 2024 7:00AM AEST
August 2, 2024 1:00PM - August 2, 2024 9:00PM UTC

Components

NBN

Locations

NSW

Description

Our Backhaul carrier to 2DAL (Dalley) has advised us that they will be undertaking Fibre Splice upgrade works at LEICHHARDT which may affect nbn services off this POI for up to 8 Hours during the outage window.

External Services

MS Office365