Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

ADSL




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

M2M Services




Operational

Perth-Singpore Link Failure/High LatencyOperational

Incident Status

Operational

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA


August 1, 2021 9:51AM AEST
July 31, 2021 11:51PM UTC
[Investigating] At 8.40AM AEST (6.40AM AWST/SGT) our Perth-Singapore link went down. Protection came up straight away and stablised at 9.20AM, however there is currently increased latency on this route. We are currently investigating further and will advise once we have further details.

August 1, 2021 10:20AM AEST
August 1, 2021 12:20AM UTC
[Identified] There is a Fibre break currently being investigated on the Perth side of this link. Further updates will be provided once we have them.

August 1, 2021 3:43PM AEST
August 1, 2021 5:43AM UTC
[Identified] The fault has been confirmed as Australia Singapore Cable (ASC) cut located about 18km from Perth Landing station. Cable repair ship is being engaged. ETR currently unconfirmed. Further updates will be provided within the next 4 hrs.

August 1, 2021 9:06PM AEST
August 1, 2021 11:06AM UTC
[Identified] As the repair of the cable system may time, we have arranged an alternate cable system and all traffic has now been swapped on to that and latency has been restored. We will advise when we have further updates on the Australia-Singapore Cable.

External Services

AWS EC2

AWS S3

MS Office365