Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

Intercapital/International Backhaul Networks




Degraded Performance

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

M2M Services




Operational

International Traffic Increased Latency/Paths - Europe/Africa/Middle EastDegraded Performance

Incident Status

Degraded Performance

Components

Intercapital/International Backhaul Networks

Locations

Singapore


April 21, 2024 5:02PM AEST
April 21, 2024 7:02AM UTC
[Identified] Multiple Subsea Cable routes have been cut in the Middle East causing traffic from Singapore to Europe/Africa to be routed via the United States. As a result you may have increased latency on sites to Europe and Africa. No ETR has been provided as to when the Subsea Cable Routes will be restored.

Scheduled Maintenance

NBN POI 4EMP (EIGHT MILE PLAINS) NNI ReconfigurationPlanned Maintenance

Schedule

April 29, 2024 11:00PM - 11:59PM AEST
April 29, 2024 1:00PM - 1:59PM UTC

Components

NBN

Locations

QLD

Description

Due to a NNI Reconfiguration at nbn POI 4EMP, services may be disrupted for up to 1 hour during the outage window.
NBN POI 3MEA (Nunawading) Backhaul Carrier Optical ChangesPlanned Maintenance

Schedule

April 30, 2024 12:00AM - 6:00AM AEST
April 29, 2024 2:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

Our Backhaul Carrier to nbn POI 3MEA (Nunawading) has advised that they will be undertaking Migration of services on equipment to new Optical Distribution frame which may affect services to this POI for up to 4 hours during the outage window.
NBN POI QLD (Except FNQ) - Fibre cable repair and replacement works at Nundah Railway ParadePlanned Maintenance

Schedule

April 30, 2024 12:00AM - 7:00AM AEST
April 29, 2024 2:00PM - 9:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier to NBN POIs (Except for Cairns, Townsville and Mackay) that they will be conducting Fibre cable repair and replacement works at Nundah Railway Parade which may affect nbn services for up to 7 Hours during the outage window.
NBN POI 6PEA - NNI ReconfigurationPlanned Maintenance

Schedule

April 30, 2024 2:00AM - 3:00AM AEST
April 29, 2024 4:00PM - 5:00PM UTC

Components

Fibre Services

Locations

WA

Description

Due to a NNI Reconfiguration at nbn POI 6PEA, services may be disrupted for up to 1 hour during the outage window of 30/4 Midnight and 1AM AWST
NBN POI 4CAB (Caboolture), 4BNB (Aspley Depot), 4IPS (Ipswitch), 4EMP (Eight Mile Planes) Backhaul Carrier Fibre cable repair and splice replacement at School Rd, Rochedale.Planned Maintenance

Schedule

May 1, 2024 12:00AM - 7:00AM AEST
April 30, 2024 2:00PM - 9:00PM UTC

Components

Intercapital/International Backhaul Networks

Locations

QLD

Description

Our backhaul carrier to NBN POIs 4CAB (Caboolture), 4BNB (Aspley Depot), 4IPS (Ipswitch), 4EMP (Eight Mile Planes) has advised they need to undertake Fibre cable repair and splice replacement at School Rd, Rochedale which may affect services off these NBN POIs for up to 7 Hours during the outage window.
NBN POI 3WER (Werribee) Backhaul Fibre cable upgrade works at Deer parkPlanned Maintenance

Schedule

May 1, 2024 12:00AM - 7:00AM AEST
April 30, 2024 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

Our backhaul carrier to 3WER (Werribee) POI have advised us that they will be undertaking Fibre cable upgrade works at Deer park which may affect services off this POI for up to 7 hours during the outage window.
NBN POI 4BBE (Bundaburg) - Device Re-configuring worksPlanned Maintenance

Schedule

May 1, 2024 11:00PM - May 2, 2024 6:00AM AEST
May 1, 2024 1:00PM - May 1, 2024 8:00PM UTC

Components

NBN

Locations

QLD

Description

Our Backhaul Carrier to the 4BBE NBN POI has advised that they will be undertaking Network device re-configuration Works which may affect services off this POI for up to 1 hour during the outage window.
NBN POI 5ADA - NNI ReconfigurationPlanned Maintenance

Schedule

May 2, 2024 11:00PM - May 3, 2024 1:00AM AEST
May 2, 2024 1:00PM - May 2, 2024 3:00PM UTC

Components

NBN

Locations

SA

Description

Due to a NNI Reconfiguration at nbn POI 5ADA, services may be disrupted for up to 1 hour during the outage window of 2/5 23:00 and 1AM ACST
NBN POI 3STK (ST Kilda), 3FSR (Footscray) - Backhaul carrier Fibre Cable Relocation WorksPlanned Maintenance

Schedule

May 9, 2024 12:00AM - 7:00AM AEST
May 8, 2024 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

Works postponed from the 19/04 to the 09/05. We have been advised by our Backhaul Carrier for 3STK (St Kilda) and 3FSR (Footscray) that they will be conducting Fibre Cable Relocation Works that may affect services off these POIs for up to 7 Hours during the outage window.
NBN POI 5ADA (Lonsdale Depot) - Fibre cable relocation due to road works at Majors RdPlanned Maintenance

Schedule

May 9, 2024 11:30PM - May 10, 2024 7:00AM AEST
May 9, 2024 1:30PM - May 9, 2024 9:00PM UTC

Components

NBN

Locations

SA

Description

Our backhaul carrier to 5ADA (Lonsdale Depot) has advised that there will be Fibre cable relocation due to road works at Majors Rd which may affect services for up to 6 Hours during the outage window.

External Services

AWS EC2

AWS S3

MS Office365