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Operational

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Singapore USA NZ TAS WA SA ACT QLD NSW VIC NT

Operational

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Operational

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Operational

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NZ TAS WA SA ACT QLD NSW VIC NT

Operational

NBN

TAS WA SA ACT QLD NSW VIC NT

Operational

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NZ TAS WA SA ACT QLD NSW VIC

Operational

UFB (NZ)

Operational

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Operational

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Operational

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Operational

3WER - Werribee POI OutageOperational

Incident Status

Operational

Components

NBN

Locations

VIC

November 26, 2020 3:14PM AEDT
November 26, 2020 4:14AM UTC

[Investigating] We are investigating an outage with the Werribee POI Backhaul at present.

November 26, 2020 3:44PM AEDT
November 26, 2020 4:44AM UTC

[Investigating] We are investigating an outage with the Werribee POI Backhaul at present.

November 26, 2020 4:33PM AEDT
November 26, 2020 5:33AM UTC

[Investigating] NBN Has advised that they are experencing issues with a Network Element at their Point of Interconnect in Werribee. They are still investigating and will advise when they have an update.

November 26, 2020 5:09PM AEDT
November 26, 2020 6:09AM UTC

[Investigating] Field Services have been engaged to investigate an equipment alarm. They will arrive on-site at 6PM. Further updates once the technician is on-site.

November 26, 2020 6:16PM AEDT
November 26, 2020 7:16AM UTC

[Investigating] Field Services have arrived on-site and are scoping the works required to restore services. Further updates if more information comes in from the field.

November 27, 2020 12:11AM AEDT
November 26, 2020 1:11PM UTC

[Investigating] A nbn field tech attended the site and replaced a faulty Integrated Media Module (IMM) Card on the Ethernet Fanout Switch at the Werribee Point of Interconnect (POI). However we have not seen a return to service with the port still down. We are engaging both NBN and our backhaul carrier on this issue.

November 27, 2020 8:57AM AEDT
November 26, 2020 9:57PM UTC

[Investigating] Our backhaul carriers Techs are on route to 3WER to investigate the issue further. Next update 10AM if not sooner.

November 27, 2020 10:16AM AEDT
November 26, 2020 11:16PM UTC

[Investigating] Backhaul carriers Tech onsite, actively investigating now.

November 27, 2020 10:45AM AEDT
November 26, 2020 11:45PM UTC

[Investigating] Carrier Tech has arrived onsite and conducting testing

November 27, 2020 11:28AM AEDT
November 27, 2020 12:28AM UTC

[Identified] Backhaul Carrier Tech has been to site and identified no light coming from nbn. This has been pushed back to nbn for a nbn Field tech to attend. No ETA is available at this time. We will update as soon as we have a response.

November 27, 2020 4:33PM AEDT
November 27, 2020 5:33AM UTC

[Identified] This incident has been escalated. Nbn technician is on route to 3WER for further investigation.

November 27, 2020 7:40PM AEDT
November 27, 2020 8:40AM UTC

[Identified] NBN Tech will be attending with Spare Parts arriving at 8.30PM

November 27, 2020 9:36PM AEDT
November 27, 2020 10:36AM UTC

[Monitoring] Services were restored just before 8.50PM by nbn. We are awaiting a RFO for this outage and will advise once we have this.

If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

3WER - Werribee POI OutageOperational

External Services

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If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

3WER - Werribee POI OutageOperational

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