Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

Intercapital/International Backhaul Networks




Degraded Performance

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

UFB (NZ)




Operational

IP Transit




Degraded Performance

Data Centres




Operational

Indigo West Perth-SingaporeDegraded Performance

Incident Status

Degraded Performance

Components

Intercapital/International Backhaul Networks, IP Transit

Locations

SIN1, PER1, Singapore, WA


December 3, 2025 8:19PM AEDT
December 3, 2025 9:19AM UTC
INVESTIGATING

We have received alarms as at 7.42PM AEDT that our Primary Link from Perth to Singapore is currently down. We are investigating with the subsea carrier and further information will be advised as soon as we can. Traffic towards Singapore/Asia will route out via the East Coast.

December 4, 2025 9:25AM AEDT
December 3, 2025 10:25PM UTC
INVESTIGATING

We have received confirmation from the Indigo Team that a cable fault is present on the Indigo West cable system. Their OTDR testing indicates that the fault is located between two subsea repeaters, approximately 725 km from Singapore. The results of OTDR testing are submitted to Indigos Marine Team for assessment. Further updates will be advised as they arrive. Traffic is flowing through alternate routes from Sydney/Guam to Asia and Sydney/US for all other traffic currently. Further route optimisation will be undertaken where available.

December 4, 2025 6:05PM AEDT
December 4, 2025 7:05AM UTC
INVESTIGATING

The submarine cable vendor has reviewed the test results and requested additional testing. The Indigo team is arranging and conducting this now. Once the new results are reviewed, the marine team can estimate the permitting and repair schedule. There is currently no ETA, but we’re staying in close contact with our provider and will share any updates. Thank you for your continued patience as we work through this incident.

December 5, 2025 12:31AM AEDT
December 4, 2025 1:31PM UTC
INVESTIGATING

The submarine cable vendor has now reviewed the submitted test results and the cable cut location has since been identified. The Indigo team is liaising with the marine team to start submitting permits and to establishing an estimate repair schedule. There is currently no ETA/ ETR available, but we will remain in close contact with our provider and will notify you of any developments. We appreciate your continued patience as we work through this incident.

December 5, 2025 8:53AM AEDT
December 4, 2025 9:53PM UTC
IDENTIFIED

Please be informed that the callout notification to the marine vessel repair company has been issued and a vessel is being organised to conduct the repair. The repair vessel is currently available for approximately mid-January 2026. The marine vessel repair company will also begin the permitting application process with the Indonesian authorities which is expected to take approximately 45 days. This would make the repair permit approval ETA ~19th January. The ETR has not been shared as of yet, but we will continue to work closely with the Indigo NOC and inform you as soon as it is shared. Thank you for your continued patience and understanding.

December 5, 2025 5:48PM AEDT
December 5, 2025 6:48AM UTC
IDENTIFIED

The Indigo NOC have provided the Plan of Work for the cable repair: - 5th December 2025: Permitting process initiated with Indonesian authorities 
 - 19th January 2026: Ship Mobilisation from Batam, Indonesia
 23rd - 30th January 2026: Cable repair window - 30th January 2026: Scheduled repair completion
 Please note, the above timeline is subject to permit approvals and weather conditions. Due to minimal developments of note anticipated between now and ship mobilisation, we will move to providing weekly (7-day) updates unless any changes in timings or information of value is provided by Indigo. We will continue to remain available to answer any enquiries about the current status of the cable restoration. We apologise for any inconvenience caused and appreciate your continued patience.

Scheduled Maintenance

NBN POI 4EMP (EIGHT MILE PLAINS) Cable RelocationPlanned Maintenance

Schedule

December 10, 2025 12:00AM - 7:00AM AEDT
December 9, 2025 1:00PM - 8:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our Backhaul carrier to 4EMP that they will be undertaking a planned relocation of ariel fibre to an underground pit which may disrupt nbn Services off this POI for up to 5 hours during the outage window.

November 11, 2025 9:26AM AEDT
November 10, 2025 10:26PM UTC
UPDATE

These works have been rescheduled by our backhaul carrier from; Planned Start: November 17, 2025 12:00AM Expected End: November 17, 2025 7:00AM to; Planned Start: December 10, 2025 12:00AM Expected End: December 10, 2025 7:00AM All Times in AEST (GMT+10).
NBN POI 3CAU (Caulfield), 3KAL (Frankston) - Damaged Fibre ReplacementPlanned Maintenance

Schedule

December 11, 2025 11:00PM - December 12, 2025 7:00AM AEDT
December 11, 2025 12:00PM - December 11, 2025 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier to 3CAU and 3KAL that they will be undertaking a Fibre Cable - Damage/Joint Upgrade that will affect nbn services off these POIs for up to 8 hours during the outage window.
NBN POI 3TMN (Tullamarine) Fibre Upgrade works at Airport WestPlanned Maintenance

Schedule

December 17, 2025 12:00AM - 7:00AM AEDT
December 16, 2025 1:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier to 3TMN (Tullamarine) that they will be undertaking Cable Upgrade works at Airport West which may affect nbn Services off this POI for up to 7 Hours during the outage window.

External Services

AWS EC2

AWS S3

MS Office365