Description

nbn Has updated us on the Scheduled Maintenance end dates as per below for End Users on nbn Fixed Wireless; Subject: nbn Operate & Maintain Network - Planned Change Notification - UPDATED Technology Impacted: Fixed Wireless Estimated Change Window: The estimated change window has been updated to 1 April 2019 - 31 October 2019 Some areas will have extended outage times from the standard change window to 9 pm - 7 am. This is to allow more work to be completed and rollback activities during this extended change window to meet the scope increment. Due to the increased scope of work, the interruption time may now range from 1 – 6 hours. Estimated Time of Interruption: 1-6 hours, multiple dates Description of Network Planned Maintenance: Implementation of LWR in Fixed Wireless network – Planned Maintenance nbn is undertaking a project of work to upgrade POIs which feed the Fixed Wireless network. This project of work will encompass a total of 18 Customer Impacting CRQs (undertaken two at a time, simultaneously, across 11 separate days, each with a 1-6 hour outage). This series of changes are aimed at enhancing the capacity on the Fixed Wireless Network. This project will replace Converged Packet Gateways (CPGs) with Evolved Packet Gateways (EPGs). EPGs will allow new Large Wireless Routers (LWRs), expanding the capability of our Ethernet Aggregation Switches (EAS) to make full use of a new backhaul expansion and enhancing our capacity on the Radio Access Network. These changes were planned to take place between 1st of April 2019 and 14th of June 2019 but the program of work has been delayed due to the increased scope of work that has been identified. Included in the scope was another program to increase the capacity on the Dense Wavelength Division Multiplexing (DWDM). Given the large area a Wireless POI covers, it can be difficult to list each suburb impacted by the changes; however AVC lists will still be uploaded as per regular process to the nbn Service Portal, allowing your staff to confirm whether an end-user is being impacted by a planned event. Further to this, there are some areas that will have extended outage times from the standard change window to 9 pm - 7 am. This is to allow more work to be completed and rollback activities during this extended change window to meet the scope increment. Due to the increased scope of work, the interruption time may now range from 1 – 6 hours. The following POIs will be impacted by these changes: Shepparton, VIC Horsham, VIC Grafton, NSW Albury, NSW Dubbo, NSW Cranbourne, VIC Traralgon, VIC Toowoomba, QLD Katanning, WA. nbn is unable to provide firm dates as card reconfiguration is required prior to the CRQ taking place which could take up to three weeks. End User Impact: End-users will be unable to access the Fixed Wireless network for three hours during the period their POI is being connected. Point of Contact for Customers: If you have any further queries about these changes, please contact your Account Managers.

Components

NBN

Locations

WA, QLD, NSW, VIC

Description

nbn Operate & Maintain Network - Planned Change Notification for Next Generation Broadband System (NGBS) Technology Impacted: FTTN Estimated Change Window: 11:00 PM – 06:00 AM local time Estimated Time of Interruption: 60 minutes Description of Network Planned Maintenance: nbn is undertaking a program of planned network changes on all DSLAMs (Digital Subscriber Line Access Multiplexer) from Saturday 4th of May. These works, which will be performed in multiple locations across Australia will incorporate a range of maintenance activities to update the network elements with the Next Generation Broadband System (NGBS) profile. There are multiple CRQs that encompass this program of work. The technicians will deploy the update remotely during the night to early morning hours (approximately 11pm – 06am). The network elements will not experience a reset, however, all lines on the target nodes will resync after each profile is updated. These works will run from 04/05/19 to 27/05/19 to comply with a regulatory requirement to enable sharing of customer cabling between legacy service providers and next generation service providers, without introducing unacceptable performance-degrading interference and provide better service. End User Impact: These planned works will cause the end-user to experience a loss of service to the network for up to 60 minutes. The end-users are expected to automatically re-connect to the network when the activity is completed on their service. If the equipment does not reconnect after this, please ensure that you have power cycled the VDSL Modem/Router before logging a fault.

Components

NBN

Locations

TAS, WA, SA, ACT, QLD, NSW, VIC