Planned Maintenance In Progress

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

ADSL




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

Incident Status

Operational

Components

NBN

Locations

VIC



October 22, 2019 4:19PM AEDT
October 22, 2019 5:19AM UTC
[Investigating] We are receiving alarms for our 3RWO Ringwood POI which affects services in Blackburn, Nunawading, Forest Hill, Mitcham, Park Orchards, North Ringwood, Ringwood, Wantirna, Burwood East and Vermont. This will effect NBN TC-4/TC-2 and Enterprise Ethernet Services. Virtutel is currently investigating.

October 22, 2019 4:27PM AEDT
October 22, 2019 5:27AM UTC
[Monitoring] Traffic has been restored. We are working with Fibre Access Teams to investigate the issue further.

Description

nbn Has updated us on the Scheduled Maintenance end dates as per below for End Users on nbn Fixed Wireless; Subject: nbn Operate & Maintain Network - Planned Change Notification - UPDATED Technology Impacted: Fixed Wireless Estimated Change Window: The estimated change window has been updated to 1 April 2019 - 31 October 2019 Some areas will have extended outage times from the standard change window to 9 pm - 7 am. This is to allow more work to be completed and rollback activities during this extended change window to meet the scope increment. Due to the increased scope of work, the interruption time may now range from 1 – 6 hours. Estimated Time of Interruption: 1-6 hours, multiple dates Description of Network Planned Maintenance: Implementation of LWR in Fixed Wireless network – Planned Maintenance nbn is undertaking a project of work to upgrade POIs which feed the Fixed Wireless network. This project of work will encompass a total of 18 Customer Impacting CRQs (undertaken two at a time, simultaneously, across 11 separate days, each with a 1-6 hour outage). This series of changes are aimed at enhancing the capacity on the Fixed Wireless Network. This project will replace Converged Packet Gateways (CPGs) with Evolved Packet Gateways (EPGs). EPGs will allow new Large Wireless Routers (LWRs), expanding the capability of our Ethernet Aggregation Switches (EAS) to make full use of a new backhaul expansion and enhancing our capacity on the Radio Access Network. These changes were planned to take place between 1st of April 2019 and 14th of June 2019 but the program of work has been delayed due to the increased scope of work that has been identified. Included in the scope was another program to increase the capacity on the Dense Wavelength Division Multiplexing (DWDM). Given the large area a Wireless POI covers, it can be difficult to list each suburb impacted by the changes; however AVC lists will still be uploaded as per regular process to the nbn Service Portal, allowing your staff to confirm whether an end-user is being impacted by a planned event. Further to this, there are some areas that will have extended outage times from the standard change window to 9 pm - 7 am. This is to allow more work to be completed and rollback activities during this extended change window to meet the scope increment. Due to the increased scope of work, the interruption time may now range from 1 – 6 hours. The following POIs will be impacted by these changes: Shepparton, VIC Horsham, VIC Grafton, NSW Albury, NSW Dubbo, NSW Cranbourne, VIC Traralgon, VIC Toowoomba, QLD Katanning, WA. nbn is unable to provide firm dates as card reconfiguration is required prior to the CRQ taking place which could take up to three weeks. End User Impact: End-users will be unable to access the Fixed Wireless network for three hours during the period their POI is being connected. Point of Contact for Customers: If you have any further queries about these changes, please contact your Account Managers.

Components

NBN

Locations

WA, QLD, NSW, VIC

Schedule

April 1, 2019 12:00AM - October 31, 2019 5:00PM AEDT
March 31, 2019 1:00PM - October 31, 2019 6:00AM UTC



May 21, 2019 4:27PM AEST
May 21, 2019 6:27AM UTC
[Update] NA

Scheduled Maintenance

Schedule

October 24, 2019 1:30AM - 6:00AM AEDT
October 23, 2019 2:30PM - 7:00PM UTC

Components

Intercapital/International Backhaul Networks, Core Network Services, Voice Network, Fibre Services, NBN, IP Transit, Data Centres

Locations

QLD, BNE1

Description

Virtutel will be performing network upgrades during the early morning of Thursday, October 24th starting at 12:30 am Brisbane time, and continuing until 05:00am Brisbane time that morning. (00:30 AEST - 05:00 AEST / or 01:30AEDT - 06:00AEDT SYD/MEL time) During this time, services will be interrupted as they are migrated to a higher-capacity routing platform. We expect no more than 1 hour of interruption to perform the migration of all services. It is advised that NBN DHCP customers restart their CPE devices if necessary after the works in order to obtain a new DHCP lease if one is not automatically obtained. eBGP customers will be gracefully de-peered prior to the start of the works; and will be re-peered once the migration is complete.

Schedule

November 5, 2019 3:00AM - 12:00PM AEDT
November 4, 2019 4:00PM - 1:00AM UTC

Components

Intercapital/International Backhaul Networks, Core Network Services, IP Transit, Data Centres

Locations

USA, LAX1

Description

Southern Cross will be performing scheduled maintenance on the SCCN southern cable leg which will affect connectivity between Auckland and Los Angeles. The maintenance window is scheduled between 03:00am AEDT and 12:00pm noon AEDT 05-Nov-2019 An alarm condition exists on a link on Segment D (Morro Bay to Spencer Beach) that although not currently traffic affecting does require investigation and rectification by SCCN. Because of the complexity of this activity, an extended window is required. Virtutel's primary 10G USA Traffic Link may be Out of Service for an indefinite period or periods during the Maintenance Window. (16:00 04/11 - 00:00 05/11 GMT). During this time, traffic will re-route to a backup path via REACH/Endeavour. Although no loss of connectivity is expected for USA services, be aware that latency will increase between Australia and North America during the window while the facility is offline. Once works are complete, the network will automatically re-establish the low-latency path once available.

External Services

MS Office365