Planned Maintenance In Progress

Intercapital/International Backhaul Networks




Degraded Performance

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Planned Maintenance

ADSL




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Degraded Performance

HKG-LAX Link OutageDegraded Performance

Incident Status

Degraded Performance

Components

Intercapital/International Backhaul Networks, Data Centres

Locations

Hong Kong, USA, HKG1, LAX1



May 5, 2019 10:06PM AEST
May 5, 2019 12:06PM UTC
[Investigating] We have been advised that there is an outage on the RNAL Cable segment CD failure between Hong Kong and Taiwan at 05May 08:16GMT which effects traffic between Hong Kong and Los Angeles. As a result there is a loss of protection between Hong Kong and Los Angeles and traffic between ASIA and the United States on our network will transit via Australia and then to the United States increasing Latency from Asia while this circuit is down.

Description

nbn Has updated us on the Scheduled Maintenance end dates as per below for End Users on nbn Fixed Wireless; Subject: nbn Operate & Maintain Network - Planned Change Notification - UPDATED Technology Impacted: Fixed Wireless Estimated Change Window: The estimated change window has been updated to 1 April 2019 - 31 October 2019 Some areas will have extended outage times from the standard change window to 9 pm - 7 am. This is to allow more work to be completed and rollback activities during this extended change window to meet the scope increment. Due to the increased scope of work, the interruption time may now range from 1 – 6 hours. Estimated Time of Interruption: 1-6 hours, multiple dates Description of Network Planned Maintenance: Implementation of LWR in Fixed Wireless network – Planned Maintenance nbn is undertaking a project of work to upgrade POIs which feed the Fixed Wireless network. This project of work will encompass a total of 18 Customer Impacting CRQs (undertaken two at a time, simultaneously, across 11 separate days, each with a 1-6 hour outage). This series of changes are aimed at enhancing the capacity on the Fixed Wireless Network. This project will replace Converged Packet Gateways (CPGs) with Evolved Packet Gateways (EPGs). EPGs will allow new Large Wireless Routers (LWRs), expanding the capability of our Ethernet Aggregation Switches (EAS) to make full use of a new backhaul expansion and enhancing our capacity on the Radio Access Network. These changes were planned to take place between 1st of April 2019 and 14th of June 2019 but the program of work has been delayed due to the increased scope of work that has been identified. Included in the scope was another program to increase the capacity on the Dense Wavelength Division Multiplexing (DWDM). Given the large area a Wireless POI covers, it can be difficult to list each suburb impacted by the changes; however AVC lists will still be uploaded as per regular process to the nbn Service Portal, allowing your staff to confirm whether an end-user is being impacted by a planned event. Further to this, there are some areas that will have extended outage times from the standard change window to 9 pm - 7 am. This is to allow more work to be completed and rollback activities during this extended change window to meet the scope increment. Due to the increased scope of work, the interruption time may now range from 1 – 6 hours. The following POIs will be impacted by these changes: Shepparton, VIC Horsham, VIC Grafton, NSW Albury, NSW Dubbo, NSW Cranbourne, VIC Traralgon, VIC Toowoomba, QLD Katanning, WA. nbn is unable to provide firm dates as card reconfiguration is required prior to the CRQ taking place which could take up to three weeks. End User Impact: End-users will be unable to access the Fixed Wireless network for three hours during the period their POI is being connected. Point of Contact for Customers: If you have any further queries about these changes, please contact your Account Managers.

Components

NBN

Locations

WA, QLD, NSW, VIC



May 21, 2019 4:27PM AEST
May 21, 2019 6:27AM UTC
[Update] NA
nbn FTTN Upgrades - NationalPlanned Maintenance

Description

nbn Operate & Maintain Network - Planned Change Notification for Next Generation Broadband System (NGBS) Technology Impacted: FTTN Estimated Change Window: 11:00 PM – 06:00 AM local time Estimated Time of Interruption: 60 minutes Description of Network Planned Maintenance: nbn is undertaking a program of planned network changes on all DSLAMs (Digital Subscriber Line Access Multiplexer) from Saturday 4th of May. These works, which will be performed in multiple locations across Australia will incorporate a range of maintenance activities to update the network elements with the Next Generation Broadband System (NGBS) profile. There are multiple CRQs that encompass this program of work. The technicians will deploy the update remotely during the night to early morning hours (approximately 11pm – 06am). The network elements will not experience a reset, however, all lines on the target nodes will resync after each profile is updated. These works will run from 04/05/19 to 27/05/19 to comply with a regulatory requirement to enable sharing of customer cabling between legacy service providers and next generation service providers, without introducing unacceptable performance-degrading interference and provide better service. End User Impact: These planned works will cause the end-user to experience a loss of service to the network for up to 60 minutes. The end-users are expected to automatically re-connect to the network when the activity is completed on their service. If the equipment does not reconnect after this, please ensure that you have power cycled the VDSL Modem/Router before logging a fault.

Components

NBN

Locations

TAS, WA, SA, ACT, QLD, NSW, VIC



May 4, 2019 2:58PM AEST
May 4, 2019 4:58AM UTC
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

Schedule

May 23, 2019 12:00AM - 5:00AM AEST
May 22, 2019 2:00PM - 7:00PM UTC

Components

Fibre Services

Locations

VIC

Description

Due to Fibre relocation works in the area of Brooklyn in Victoria, services in Brooklyn maybe affected for up to 1 Hour during this outage window while works are conducted
Telstra Ethernet - VICPlanned Maintenance

Schedule

May 23, 2019 1:00AM - 5:00AM AEST
May 22, 2019 3:00PM - 7:00PM UTC

Components

Fibre Services

Locations

VIC

Description

Telstra will be conducting Maintenance for Ethernet Access services which will effect services in Victoria for up to 5 Minutes during the outage window.

Schedule

May 23, 2019 10:00AM - 1:30PM AEST
May 23, 2019 12:00AM - 3:30AM UTC

Components

Intercapital/International Backhaul Networks, Core Network Services, Voice Network, Fibre Services, NBN, IP Transit, Data Centres

Locations

SA, ADL1

Description

Virtutel will be installing additional equipment in the ADL1 POP site during the day on 23-May-2019 between 09:00AM and 12:30 PM ACST Local time. Due to the nature of the work, No outages are expected during this activity; hence this notification is Informational / Hazardous in nature only.

Schedule

May 25, 2019 1:00AM - 8:00AM AEST
May 24, 2019 3:00PM - 10:00PM UTC

Components

Intercapital/International Backhaul Networks, Core Network Services, Voice Network, Fibre Services, NBN, IP Transit, Data Centres

Locations

WA, PER1

Description

Virtutel will be performing equipment installation and capacity upgrades on the night of Friday 24-May-2019 between 11pm and 6am the next morning AWST (Local time) Services may be affected for up to 5 minutes as customer cabling is re-patched to new equipment and new network paths are enabled in the core. Due care will be taken to minimize any customer circuit downtime during the window, and we do not expect any lengthy outage due to to this activity.

Schedule

June 4, 2019 1:00AM - 5:00AM AEST
June 3, 2019 3:00PM - 7:00PM UTC

Components

Fibre Services

Locations

NSW

Description

Due to scheduled maintenance the services listed below may experience a break to service during the change window for up to 2 Hours.

Schedule

June 4, 2019 3:00AM - 9:00AM AEST
June 3, 2019 5:00PM - 11:00PM UTC

Components

Fibre Services

Locations

WA

Description

Due to a planned upgrade, the services listed may experience a 2 hour break to service during the change window in Canningvale, Herderson and Cockburn Central.

Schedule

June 13, 2019 1:00AM - 5:00AM AEST
June 12, 2019 3:00PM - 7:00PM UTC

Components

Fibre Services

Locations

VIC

Description

Due to a planned upgrade, the services listed may experience a 2 hour break to service during the change window. Services Affected in the following Areas; Collingwood North Melbourne Brooklyn Abbotsford Flemington Essendon Melbourne

Schedule

June 14, 2019 12:00AM - 5:00AM AEST
June 13, 2019 2:00PM - 7:00PM UTC

Components

Fibre Services

Locations

VIC

Description

Due to a planned upgrade, the services listed may experience a 2 hour break to service during the change window.

Schedule

June 18, 2019 12:00AM - 6:00AM AEST
June 17, 2019 2:00PM - 8:00PM UTC

Components

Fibre Services

Locations

VIC

Description

Due to a planned upgrade, the services listed may experience a 2 hour break to service during the change window. Affected Suburbs; Heidelberg West Clifton Hill Thornbury Bellfield

Schedule

June 19, 2019 12:00AM - 6:00AM AEST
June 18, 2019 2:00PM - 8:00PM UTC

Components

Fibre Services

Locations

VIC

Description

Due to a planned upgrade, the services listed may experience a 2 hour break to service during the change window.

Schedule

June 20, 2019 12:00AM - 6:00AM AEST
June 19, 2019 2:00PM - 8:00PM UTC

Components

Fibre Services

Locations

VIC

Description

Due to a planned upgrade, the services listed may experience a 2 hour break to service during the change window. Services affected in; LAVERTON NORTH SOUTHBANK NORTH MELBOURNE TRUGANINA CAROLINE SPRINGS

Schedule

June 21, 2019 1:00AM - 5:00AM AEST
June 20, 2019 3:00PM - 7:00PM UTC

Components

Fibre Services

Locations

VIC

Description

Due to a planned upgrade, the services listed may experience a 2 hour break to service during the change window.

External Services

AWS EC2

AWS S3

MS Office365