Planned Maintenance In Progress

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

ADSL




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

Description

nbn Has updated us on the Scheduled Maintenance end dates as per below for End Users on nbn Fixed Wireless; Subject: nbn Operate & Maintain Network - Planned Change Notification - UPDATED Technology Impacted: Fixed Wireless Estimated Change Window: The estimated change window has been updated to 1 April 2019 - 31 October 2019 Some areas will have extended outage times from the standard change window to 9 pm - 7 am. This is to allow more work to be completed and rollback activities during this extended change window to meet the scope increment. Due to the increased scope of work, the interruption time may now range from 1 – 6 hours. Estimated Time of Interruption: 1-6 hours, multiple dates Description of Network Planned Maintenance: Implementation of LWR in Fixed Wireless network – Planned Maintenance nbn is undertaking a project of work to upgrade POIs which feed the Fixed Wireless network. This project of work will encompass a total of 18 Customer Impacting CRQs (undertaken two at a time, simultaneously, across 11 separate days, each with a 1-6 hour outage). This series of changes are aimed at enhancing the capacity on the Fixed Wireless Network. This project will replace Converged Packet Gateways (CPGs) with Evolved Packet Gateways (EPGs). EPGs will allow new Large Wireless Routers (LWRs), expanding the capability of our Ethernet Aggregation Switches (EAS) to make full use of a new backhaul expansion and enhancing our capacity on the Radio Access Network. These changes were planned to take place between 1st of April 2019 and 14th of June 2019 but the program of work has been delayed due to the increased scope of work that has been identified. Included in the scope was another program to increase the capacity on the Dense Wavelength Division Multiplexing (DWDM). Given the large area a Wireless POI covers, it can be difficult to list each suburb impacted by the changes; however AVC lists will still be uploaded as per regular process to the nbn Service Portal, allowing your staff to confirm whether an end-user is being impacted by a planned event. Further to this, there are some areas that will have extended outage times from the standard change window to 9 pm - 7 am. This is to allow more work to be completed and rollback activities during this extended change window to meet the scope increment. Due to the increased scope of work, the interruption time may now range from 1 – 6 hours. The following POIs will be impacted by these changes: Shepparton, VIC Horsham, VIC Grafton, NSW Albury, NSW Dubbo, NSW Cranbourne, VIC Traralgon, VIC Toowoomba, QLD Katanning, WA. nbn is unable to provide firm dates as card reconfiguration is required prior to the CRQ taking place which could take up to three weeks. End User Impact: End-users will be unable to access the Fixed Wireless network for three hours during the period their POI is being connected. Point of Contact for Customers: If you have any further queries about these changes, please contact your Account Managers.

Components

NBN

Locations

WA, QLD, NSW, VIC

Schedule

April 1, 2019 12:00AM - October 31, 2019 5:00PM AEDT
March 31, 2019 1:00PM - October 31, 2019 6:00AM UTC



May 21, 2019 4:27PM AEST
May 21, 2019 6:27AM UTC
[Update] NA

Scheduled Maintenance

Schedule

November 1, 2019 7:00AM - 3:00PM AEDT
October 31, 2019 8:00PM - 4:00AM UTC

Components

NBN

Locations

NSW

Description

" nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window." Affected Service Type : HFC

Schedule

November 4, 2019 12:30AM - 6:00AM AEDT
November 3, 2019 1:30PM - 7:00PM UTC

Components

NBN

Locations

TAS, SA, NSW, VIC

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 5 mins during the change window Affected Service Type : All NBN Services

Schedule

November 5, 2019 12:00AM - 6:00AM AEDT
November 4, 2019 1:00PM - 7:00PM UTC

Components

NBN

Locations

NSW

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window. Affected Service Types: HFC NBN Services

Schedule

November 5, 2019 12:00AM - 6:00AM AEDT
November 4, 2019 1:00PM - 7:00PM UTC

Components

NBN

Locations

NSW

Description

"This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 15 mins during the change window If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network." Affected Service Type : Fixed Wireless

Schedule

November 5, 2019 1:00AM - 7:00AM AEDT
November 4, 2019 2:00PM - 8:00PM UTC

Components

NBN

Locations

QLD

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window. Affected Service Types: HFC NBN Services

Schedule

November 6, 2019 12:00AM - 6:00AM AEDT
November 5, 2019 1:00PM - 7:00PM UTC

Components

NBN

Locations

NSW

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 15 mins during the change window Affected Service Types: Various NBN Services

Schedule

November 6, 2019 12:00AM - November 8, 2019 6:00AM AEDT
November 5, 2019 1:00PM - November 7, 2019 7:00PM UTC

Components

NBN

Locations

VIC

Description

This notification is to let you know that NBN will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 1 hr during the change window Estimated Outage Start Time and length to Service: 06/11/2019 12:00:00 AM - 60 minutes 07/11/2019 12:00:00 AM - 60 minutes (Backup) 08/11/2019 12:00:00 AM - 60 minutes (Backup) If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network. Affected Service Type: Fixed Wireless

Schedule

November 6, 2019 12:01AM - 6:00AM AEDT
November 5, 2019 1:01PM - 7:00PM UTC

Components

NBN

Locations

NSW

Description

nbn is performing this activity as an emergency change to optimise the network which is currently impacting customers. Customer Benefit: Providing a fast and reliable nbn network with minimal customer impacts. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window. Affected Service Types: HFC

Schedule

November 6, 2019 7:00AM - November 8, 2019 7:00PM AEDT
November 5, 2019 8:00PM - November 8, 2019 8:00AM UTC

Components

NBN

Locations

VIC

Description

Planned Network Interruption This notification is to let you know that NBN will be performing Fixed Wireless capacity upgrades in the area between 06/11/2019 7:00:00 AM and 08/11/2019 08:00:00 PM. NBN is committed to providing the most reliable and stable Fixed Wireless network possible. From time-to-time, planned network interruptions are required to maintain the network and provide the best service possible. What will happen during the planned network interruption? The safety of the community and the NBN technicians are top priority. Because the work requires replacing or installing equipment on the NBN Fixed Wireless tower, much of the work will need to be done during daylight hours. The tower will also be powered off at times, which will result in service interruptions. Whilst the maintenance work is undertaken, services may experience intermittent interruptions during all or some of the outage periods listed below however actual interruption times may be shorter than those listed. Outage period 1: Start: 06/11/19 7:00AM End: 06/11/19 8:00PM Potential delays: Sometimes, due to issues beyond NBNs control, such as bad weather or unforeseen technical or safety issues, planned network interruptions may not be able to take place on the days listed. In these instances, work may also take place on the following backup days: Backup Day 1 Start: 07/11/19 7:00AM End: 07/11/19 8:00PM Backup Day 2 Start: 08/11/19 7:00AM End: 08/11/19 8:00PM What will happen on days not listed above? Services should work as normal on the days not listed above as there is no service affecting work planned on those days. The Fixed Wireless towers that may be impacted as part of this work are: Maffra, Boisdale, Briagolong, Montgomery, Nambrok, Newry, Stratford Town What happens after the planned network interruption? This upgrade work is expected to improve the overall performance of the Fixed Wireless network in the area. However, not all users will necessarily notice an improvement to their service. For example, this upgrade may be intended to improve other services in the area or may be one of several related upgrades planned for the area. There are also other factors that can influence a users experience. For example, the time of day that the service is being used and how many other users in the area are also using their service, the distance from the tower, environmental factors and in-home equipment. Thank you for your support during the planned network interruption, whilst NBN upgrades the Fixed Wireless network in this area. Affected Service Types: Fixed Wirless NBN Services

Schedule

November 7, 2019 12:00AM - 7:00AM AEDT
November 6, 2019 1:00PM - 8:00PM UTC

Components

NBN

Locations

WA, SA

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window Affected Service Types: HFC NBN Services

Schedule

November 7, 2019 12:00AM - 6:00AM AEDT
November 6, 2019 1:00PM - 7:00PM UTC

Components

NBN

Locations

NSW

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 2 hrs 0 mins during the change window Affected Service Types: Various NBN Services

Schedule

November 7, 2019 12:00AM - 6:00AM AEDT
November 6, 2019 1:00PM - 7:00PM UTC

Components

NBN

Locations

ACT, NSW, VIC

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 3 hrs 0 mins during the change window Affected Service Types: Various NBN Services

Schedule

November 8, 2019 12:00AM - 6:00AM AEDT
November 7, 2019 1:00PM - 7:00PM UTC

Components

NBN

Locations

NSW

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 2 hrs 0 mins during the change window

Schedule

November 8, 2019 12:00AM - 6:00AM AEDT
November 7, 2019 1:00PM - 7:00PM UTC

Components

NBN

Locations

TAS, QLD, NSW, VIC

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 5 mins during the change window Affected Service Types: Various NBN Services

Schedule

November 8, 2019 1:30AM - 6:00AM AEDT
November 7, 2019 2:30PM - 7:00PM UTC

Components

NBN

Locations

SA, QLD

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 5 mins during the change window Affected Service Types: Various NBN Services
NBN Planned Maintenance - WAPlanned Maintenance

Schedule

November 8, 2019 3:00AM - 9:00AM AEDT
November 7, 2019 4:00PM - 10:00PM UTC

Components

NBN

Locations

WA

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 5 mins during the change window If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network. Affected Service Types: Various NBN Services

Schedule

November 8, 2019 7:00AM - 3:00PM AEDT
November 7, 2019 8:00PM - 4:00AM UTC

Components

NBN

Locations

NSW

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window. Affected Service Types: HFC NBN Services

Schedule

November 8, 2019 7:00AM - November 16, 2019 8:00PM AEDT
November 7, 2019 8:00PM - November 16, 2019 9:00AM UTC

Components

NBN

Locations

NSW

Description

Planned Network Interruption This notification is to let you know that NBN will be performing Fixed Wireless capacity upgrades in the area between 08/11/2019 7:00:00 AM and 16/11/2019 08:00:00 PM. NBN is committed to providing the most reliable and stable Fixed Wireless network possible. From time-to-time, planned network interruptions are required to maintain the network and provide the best service possible. What will happen during the planned network interruption? The safety of the community and the NBN technicians are top priority. Because the work requires replacing or installing equipment on the NBN Fixed Wireless tower, much of the work will need to be done during daylight hours. The tower will also be powered off at times, which will result in service interruptions. Whilst the maintenance work is undertaken, services may experience intermittent interruptions during all or some of the outage periods listed below however actual interruption times may be shorter than those listed. Outage period 1: Start: 08/11/19 7:00AM End: 08/11/19 8:00PM Outage period 2: Start: 09/11/19 7:00AM End: 09/11/19 8:00PM Outage period 3: Start: 12/11/19 7:00AM End: 12/11/19 8:00PM Outage period 4: Start: 13/11/19 7:00AM End: 13/11/19 8:00PM Potential delays: Sometimes, due to issues beyond NBNs control, such as bad weather or unforeseen technical or safety issues, planned network interruptions may not be able to take place on the days listed. In these instances, work may also take place on the following backup days: Backup Day 1 Start: 14/11/19 7:00AM End: 14/11/19 8:00PM Backup Day 2 Start: 15/11/19 7:00AM End: 15/11/19 8:00PM Backup Day 3 Start: 16/11/19 7:00AM End: 16/11/19 8:00PM What will happen on days not listed above? Services should work as normal on the days not listed above as there is no service affecting work planned on those days. The Fixed Wireless towers that may be impacted as part of this work are: Ulladulla, Termeil, Lake Tabourie, Conjola, Croobyar, Lake Conjola What happens after the planned network interruption? This upgrade work is expected to improve the overall performance of the Fixed Wireless network in the area. However, not all users will necessarily notice an improvement to their service. For example, this upgrade may be intended to improve other services in the area or may be one of several related upgrades planned for the area. There are also other factors that can influence a users experience. For example, the time of day that the service is being used and how many other users in the area are also using their service, the distance from the tower, environmental factors and in-home equipment. Thank you for your support during the planned network interruption, whilst NBN upgrades the Fixed Wireless network in this area.

Schedule

November 9, 2019 8:00AM - 4:00PM AEDT
November 8, 2019 9:00PM - 5:00AM UTC

Components

NBN

Locations

VIC

Description

A local power supplier has advised nbn of a planned electricity interruption that may affect the nbn network. Due to the planned interruption, nbn End Users may experience a loss of service to their phone/internet service for the duration of the outage window. For further information related to the planned interruption, please visit your local power suppliers website.

Schedule

November 11, 2019 7:00AM - November 18, 2019 8:00PM AEDT
November 10, 2019 8:00PM - November 18, 2019 9:00AM UTC

Components

NBN

Locations

VIC

Description

This notification is to let you know that NBN will be performing Fixed Wireless capacity upgrades in the area between 11/11/2019 7:00:00 AM and 18/11/2019 08:00:00 PM. NBN is committed to providing the most reliable and stable Fixed Wireless network possible. From time-to-time, planned network interruptions are required to maintain the network and provide the best service possible. What will happen during the planned network interruption? The safety of the community and the NBN technicians are top priority. Because the work requires replacing or installing equipment on the NBN Fixed Wireless tower, much of the work will need to be done during daylight hours. The tower will also be powered off at times, which will result in service interruptions. Whilst the maintenance work is undertaken, services may experience intermittent interruptions during all or some of the outage periods listed below however actual interruption times may be shorter than those listed. Outage period 1: Start: 11/11/19 7:00AM End: 11/11/19 8:00PM Outage period 2: Start: 12/11/19 7:00AM End: 12/11/19 8:00PM Outage period 3: Start: 13/11/19 7:00AM End: 13/11/19 8:00PM Outage period 4: Start: 14/11/19 7:00AM End: 14/11/19 8:00PM Outage period 5: Start: 15/11/19 7:00AM End: 15/11/19 8:00PM Potential delays: Sometimes, due to issues beyond NBNs control, such as bad weather or unforeseen technical or safety issues, planned network interruptions may not be able to take place on the days listed. In these instances, work may also take place on the following backup days: Backup Day 1 Start: 16/11/19 7:00AM End: 16/11/19 8:00PM Backup Day 2 Start: 17/11/19 7:00AM End: 17/11/19 8:00PM Backup Day 3 Start: 18/11/19 7:00AM End: 18/11/19 8:00PM

Schedule

November 11, 2019 7:00AM - 3:00PM AEDT
November 10, 2019 8:00PM - 4:00AM UTC

Components

NBN

Locations

VIC

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window.

Schedule

November 11, 2019 7:00AM - 3:00PM AEDT
November 10, 2019 8:00PM - 4:00AM UTC

Components

NBN

Locations

VIC

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window.

Schedule

November 11, 2019 8:00AM - November 22, 2019 5:00PM AEDT
November 10, 2019 9:00PM - November 22, 2019 6:00AM UTC

Components

NBN

Locations

VIC

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 30mins during the change window

Schedule

November 11, 2019 9:30AM - November 22, 2019 8:30AM AEDT
November 10, 2019 10:30PM - November 21, 2019 9:30PM UTC

Components

NBN

Locations

WA

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 2mins during the change window

Schedule

November 12, 2019 12:00AM - 6:00AM AEDT
November 11, 2019 1:00PM - 7:00PM UTC

Components

NBN

Locations

VIC

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window.

Schedule

November 12, 2019 12:00AM - 6:00AM AEDT
November 11, 2019 1:00PM - 7:00PM UTC

Components

NBN

Locations

VIC

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window
NBN Planned Maintenance - WAPlanned Maintenance

Schedule

November 12, 2019 3:00AM - 9:00AM AEDT
November 11, 2019 4:00PM - 10:00PM UTC

Components

NBN

Locations

WA

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 10 mins during the change window

Schedule

November 12, 2019 7:00AM - November 14, 2019 8:00PM AEDT
November 11, 2019 8:00PM - November 14, 2019 9:00AM UTC

Components

NBN

Locations

VIC

Description

Planned Network Interruption This notification is to let you know that NBN will be performing Fixed Wireless capacity upgrades in the area between 12/11/2019 7:00:00 AM and 14/11/2019 08:00:00 PM. NBN is committed to providing the most reliable and stable Fixed Wireless network possible. From time-to-time, planned network interruptions are required to maintain the network and provide the best service possible. What will happen during the planned network interruption? The safety of the community and the NBN technicians are top priority. Because the work requires replacing or installing equipment on the NBN Fixed Wireless tower, much of the work will need to be done during daylight hours. The tower will also be powered off at times, which will result in service interruptions. Whilst the maintenance work is undertaken, services may experience intermittent interruptions during all or some of the outage periods listed below however actual interruption times may be shorter than those listed. Outage period 1: Start: 12/11/19 7:00AM End: 12/11/19 8:00PM Potential delays: Sometimes, due to issues beyond NBNs control, such as bad weather or unforeseen technical or safety issues, planned network interruptions may not be able to take place on the days listed. In these instances, work may also take place on the following backup days: Backup Day 1 Start: 13/11/19 7:00AM End: 13/11/19 8:00PM Backup Day 2 Start: 14/11/19 7:00AM End: 14/11/19 8:00PM What will happen on days not listed above? Services should work as normal on the days not listed above as there is no service affecting work planned on those days. The Fixed Wireless towers that may be impacted as part of this work are: Montgomery, Maffra, Sale, Stratford Town

Schedule

November 12, 2019 7:00AM - November 16, 2019 8:00PM AEDT
November 11, 2019 8:00PM - November 16, 2019 9:00AM UTC

Components

NBN

Locations

VIC

Description

Planned Network Interruption This notification is to let you know that NBN will be performing Fixed Wireless capacity upgrades in the area between 12/11/2019 7:00:00 AM and 16/11/2019 08:00:00 PM. NBN is committed to providing the most reliable and stable Fixed Wireless network possible. From time-to-time, planned network interruptions are required to maintain the network and provide the best service possible. What will happen during the planned network interruption? The safety of the community and the NBN technicians are top priority. Because the work requires replacing or installing equipment on the NBN Fixed Wireless tower, much of the work will need to be done during daylight hours. The tower will also be powered off at times, which will result in service interruptions. Whilst the maintenance work is undertaken, services may experience intermittent interruptions during all or some of the outage periods listed below however actual interruption times may be shorter than those listed. Outage period 1: Start: 12/11/19 7:00AM End: 12/11/19 8:00PM Outage period 2: Start: 13/11/19 7:00AM End: 13/11/19 8:00PM Outage period 3: Start: 14/11/19 7:00AM End: 14/11/19 8:00PM Potential delays: Sometimes, due to issues beyond NBNs control, such as bad weather or unforeseen technical or safety issues, planned network interruptions may not be able to take place on the days listed. In these instances, work may also take place on the following backup days: Backup Day 1 Start: 15/11/19 7:00AM End: 15/11/19 8:00PM Backup Day 2 Start: 16/11/19 7:00AM End: 16/11/19 8:00PM What will happen on days not listed above? Services should work as normal on the days not listed above as there is no service affecting work planned on those days. The Fixed Wireless towers that may be impacted as part of this work are:

Schedule

November 13, 2019 1:00AM - 7:00AM AEDT
November 12, 2019 2:00PM - 8:00PM UTC

Components

NBN

Locations

QLD

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 2 hrs 0 mins during the change window If your customers would like to know why this planned work is taking place, please advise this activity is routine maintenance taking place on the nbn network.

Schedule

November 13, 2019 7:00AM - November 16, 2019 9:00PM AEDT
November 12, 2019 8:00PM - November 16, 2019 10:00AM UTC

Components

NBN

Locations

NSW

Description

Planned Network Interruption This notification is to let you know that NBN will be performing Fixed Wireless capacity upgrades in the area between 13/11/2019 7:00:00 AM and 16/11/2019 09:00:00 PM. NBN is committed to providing the most reliable and stable Fixed Wireless network possible. From time-to-time, planned network interruptions are required to maintain the network and provide the best service possible. What will happen during the planned network interruption? The safety of the community and the NBN technicians are top priority. Because the work requires replacing or installing equipment on the NBN Fixed Wireless tower, much of the work will need to be done during daylight hours. The tower will also be powered off at times, which will result in service interruptions. Whilst the maintenance work is undertaken, services may experience intermittent interruptions during all or some of the outage periods listed below however actual interruption times may be shorter than those listed. Outage period 1: Start: 13/11/19 7:00AM End: 13/11/19 9:00PM Outage period 2: Start: 14/11/19 7:00AM End: 14/11/19 8:00PM Potential delays: Sometimes, due to issues beyond NBNs control, such as bad weather or unforeseen technical or safety issues, planned network interruptions may not be able to take place on the days listed. In these instances, work may also take place on the following backup days: Backup Day 1 Start: 15/11/19 7:00AM End: 15/11/19 8:00PM Backup Day 2 Start: 16/11/19 7:00AM End: 16/11/19 8:00PM What will happen on days not listed above? Services should work as normal on the days not listed above as there is no service affecting work planned on those days. The Fixed Wireless towers that may be impacted as part of this work are: Frederickton, Hat Head, Smithtown, Clybucca, Gladstone, Kempsey North, Dondingalong, Mooneba, Euroka, Verges Creek, Kempsey

Schedule

November 13, 2019 7:00AM - 3:00PM AEDT
November 12, 2019 8:00PM - 4:00AM UTC

Components

NBN

Locations

NSW

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window.

Schedule

November 13, 2019 7:00AM - 3:00PM AEDT
November 12, 2019 8:00PM - 4:00AM UTC

Components

NBN

Locations

VIC

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window.

Schedule

November 14, 2019 12:00AM - 6:00AM AEDT
November 13, 2019 1:00PM - 7:00PM UTC

Components

NBN

Locations

NSW

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window.

Schedule

November 14, 2019 12:00AM - 6:00AM AEDT
November 13, 2019 1:00PM - 7:00PM UTC

Components

NBN

Locations

VIC

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window.

Schedule

November 14, 2019 1:00AM - 7:00AM AEDT
November 13, 2019 2:00PM - 8:00PM UTC

Components

NBN

Locations

QLD

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 0 hrs 15 mins during the change window If your customers would like to know why this planned work is taking place, please advise them that the activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

Schedule

November 14, 2019 3:00AM - 9:00AM AEDT
November 13, 2019 4:00PM - 10:00PM UTC

Components

NBN

Locations

WA

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 2 hrs 0 mins during the change window If your customers would like to know why this planned work is taking place, please advise this activity is routine maintenance taking place on the nbn network.

Schedule

November 15, 2019 12:00AM - 6:00AM AEDT
November 14, 2019 1:00PM - 7:00PM UTC

Components

NBN

Locations

VIC

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window. Please note that the 'loopback test' functionality for the services listed below won't be operational from 22:6 hrs till maintenance work is complete.

Schedule

November 15, 2019 3:00AM - 9:00AM AEDT
November 14, 2019 4:00PM - 10:00PM UTC

Components

NBN

Locations

WA

Description

This notification is to let you know that nbn will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 2 hrs 0 mins during the change window

Schedule

November 15, 2019 7:00AM - November 23, 2019 8:00PM AEDT
November 14, 2019 8:00PM - November 23, 2019 9:00AM UTC

Components

NBN

Locations

VIC

Description

This notification is to let you know that NBN will be performing Fixed Wireless capacity upgrades in the area between 15/11/2019 7:00:00 AM and 23/11/2019 08:00:00 PM. NBN is committed to providing the most reliable and stable Fixed Wireless network possible. From time-to-time, planned network interruptions are required to maintain the network and provide the best service possible. What will happen during the planned network interruption? The safety of the community and the NBN technicians are top priority. Because the work requires replacing or installing equipment on the NBN Fixed Wireless tower, much of the work will need to be done during daylight hours. The tower will also be powered off at times, which will result in service interruptions. Whilst the maintenance work is undertaken, services may experience intermittent interruptions during all or some of the outage periods listed below however actual interruption times may be shorter than those listed. Outage period 1: Start: 15/11/19 7:00AM End: 15/11/19 8:00PM Outage period 2: Start: 16/11/19 7:00AM End: 16/11/19 8:00PM Outage period 3: Start: 18/11/19 7:00AM End: 18/11/19 8:00PM Outage period 4: Start: 19/11/19 7:00AM End: 19/11/19 8:00PM Outage period 5: Start: 20/11/19 7:00AM End: 20/11/19 8:00PM Potential delays: Sometimes, due to issues beyond NBNs control, such as bad weather or unforeseen technical or safety issues, planned network interruptions may not be able to take place on the days listed. In these instances, work may also take place on the following backup days: Backup Day 1 Start: 21/11/19 7:00AM End: 21/11/19 8:00PM Backup Day 2 Start: 22/11/19 7:00AM End: 22/11/19 8:00PM Backup Day 3 Start: 23/11/19 7:00AM End: 23/11/19 8:00PM What will happen on days not listed above? Services should work as normal on the days not listed above as there is no service affecting work planned on those days. The Fixed Wireless towers that may be impacted as part of this work are: Rosedale, Glengarry

Schedule

November 15, 2019 10:00AM - 6:00PM AEDT
November 14, 2019 11:00PM - 7:00AM UTC

Components

NBN

Locations

WA

Description

nbn has scheduled routine maintenance which requires a planned outage to your service(s). Customer Benefit: Optimisation to improve the stability of the nbn network. This activity will cause a loss of connectivity during the change window (estimated times included below where available). Please note: Factors outside of nbns control i.e. weather, site conditions, or 3rd party, may inhibit nbns ability to perform the change at the time specified. OH&S constraints i.e. climbing towers, working with high voltage equipment etc. can all impact when this work will be performed. The time specified is likely to begin with pre-work which will not be customer impacting. A contingency is included in the maintenance window.

Schedule

November 21, 2019 3:00AM - 12:00PM AEDT
November 20, 2019 4:00PM - 1:00AM UTC

Components

Intercapital/International Backhaul Networks, Core Network Services, IP Transit, Data Centres

Locations

USA, LAX1

Description

Southern Cross will be performing scheduled maintenance on the SCCN southern cable leg which will affect connectivity between Auckland and Los Angeles. The maintenance window is scheduled between 03:00am AEDT and 12:00pm noon AEDT 21-Nov-2019 An alarm condition exists on a link on Segment D (Morro Bay to Spencer Beach) that although not currently traffic affecting does require investigation and rectification by SCCN. Because of the complexity of this activity, an extended window is required. Virtutel's primary 10G USA Traffic Link may be Out of Service for an indefinite period or periods during the Maintenance Window. (16:00 04/11 - 00:00 05/11 GMT). During this time, traffic will re-route to a backup path via REACH/Endeavour. Although no loss of connectivity is expected for USA services, be aware that latency will increase between Australia and North America during the window while the facility is offline. Once works are complete, the network will automatically re-establish the low-latency path once available.

Schedule

November 22, 2019 11:00PM - November 23, 2019 6:00AM AEDT
November 22, 2019 12:00PM - November 22, 2019 7:00PM UTC

Components

NBN

Locations

NSW

Description

This work is to relocate fibre cable due to construction work RMS at blacktown and penrith Start Date & Time: 22/11/2019 23:00:00 Finish Date & Time: 23/11/2019 06:00:00 NBN EE and Traditional NBN Services will be impacted during the fibre relocation

Schedule

December 2, 2019 11:00PM - December 3, 2019 6:00AM AEDT
December 2, 2019 12:00PM - December 2, 2019 7:00PM UTC

Components

NBN

Locations

SA

Description

Start Date & Time: 02/12/2019 23:00:00 Finish Date & Time: 03/12/2019 06:00:00

External Services

MS Office365