February 24, 2021 10:15AM AEDT February 23, 2021 11:15PM UTC
[Investigating] We are currently investigating a backhaul issue with the NBN 4BBE (Bundaberg) POI. Services connect via this POI will be temporarily unable to use their NBN services. (TC4/TC2)
No ETR at this stage.
February 24, 2021 1:52PM AEDT February 24, 2021 2:52AM UTC
[Investigating] Backhaul transmission engineers have observed that layer 2 is showing down between BUNDABERG and BRISBANE path.
Core network has been engaged to investigate this issue further.
No ETR as yet.
February 24, 2021 3:47PM AEDT February 24, 2021 4:47AM UTC
[Investigating] This has now been escalated this to the backhaul carriers management to have this expedited.
February 24, 2021 6:48PM AEDT February 24, 2021 7:48AM UTC
[Monitoring] Backhaul carrier restored traffic to Bundaberg at 5PM aest. RFO forthcoming.
February 18, 2021 10:40AM AEDT February 17, 2021 11:40PM UTC
[Identified] We have been advised by Optus that they are currently experencing an Extensive outage following planned works last night which have snowballed and affected the rest of their network. As a result this is causing high CPU load on a number of their core devices. This is affecting;
- Evolve EWAN Links
- Some NBN Backhaul links where Virtutel uses Optus for Backhaul to the POI including but not limited to Wheelers Hill, Cheltenham, St Kilda, Dandenong, Traralgon, Mt Eliza, Karingal, Caulfield and Cranbourne causing Virtutel NBN Services is periodically Flap.
- Possible Voice issues within Optus Network
We will advise once we have a further update to share.
February 18, 2021 12:22PM AEDT February 18, 2021 1:22AM UTC
[Monitoring] Services are now restored and no further flapping is observed. Once we have final notification as to the cause we will advise.