Active Incident

Incident Status

Operational

Components

Intercapital/International Backhaul Networks

Locations

NSW, VIC



January 17, 2019 4:37PM AEDT
January 17, 2019 5:37AM UTC
[Identified] One of our intercapital circuits has failed between Melbourne and Sydney due to an issue isolated to a specific transmission carrier. Redundant links have taken over the traffic; however customers may experience higher than normal latency between Sydney and Melbourne due to the backup path being physically longer (by approximately 5ms) This notice is advisory in nature only.

January 17, 2019 4:51PM AEDT
January 17, 2019 5:51AM UTC
[Monitoring] Transmission carrier confirmed a fibre break in Pretty Pine, NSW and has rerouted the traffic around the break Services are now restored for now. Virtutel will continue to monitor the situation.
Singapore POPDegraded Performance

Incident Status

Degraded Performance

Components

Intercapital/International Backhaul Networks, Data Centres, Internet Services, IP Transit, Core Network Services

Locations

Singapore, SIN1



January 10, 2019 2:22PM AEDT
January 10, 2019 3:22AM UTC
[Investigating] Status: Investigating. Virtutel has detected an outage in Siganpore affecting services in that location. Customers with services who utilize this location are affected. We will post more details as they are forthcoming.

January 10, 2019 3:43PM AEDT
January 10, 2019 4:43AM UTC
[Identified] Update: IDENTIFIED Our carrier partner has advised there has been a submarine cable outage. We are working with our carrier partners to re-route traffic to alternate sub-sea cables.

January 10, 2019 5:20PM AEDT
January 10, 2019 6:20AM UTC
[Identified] The transmission carrier has engaged their cable teams and has also internally escalated this outage to high priority. Virtutel continues to work with the transmission carriers for alternate routing of the affected transmission services. No ETA given yet.

January 10, 2019 11:52PM AEDT
January 10, 2019 12:52PM UTC
[Identified] 10/01/2019 12:40:25 GMT Service provider confirmed Power Feeding Equipment is down at Singapore. they’ve tried to feeding it via Japan but couldn’t since the power is not reaching Singapore. Their team is still working with submarine experts. No ETR available at the moment. 10/01/2019 10:51:49 GMT Service provider confirmed this fault is due to power feed equipment and not wet segment issue. We are still awaiting ETR from the respective field team and will keep you posted. 10/01/2019 07:30:46 GMT Service provider confirmed wet segment cable break but exact location is yet to be determined. There is no ETR yet. 10/01/2019 07:00:08 GMT Alarms on multiple transmission bearer originating from Singapore to Hongkong, Tyoko riding on TGN-IA cable were alerted at 03:17 GMT on Jan 10. Service provider was raised to investigate at the onset of problem. It is suspected that cable fault on segment 1 but details are yet to be provided by the service provider.

January 11, 2019 6:53AM AEDT
January 10, 2019 7:53PM UTC
[Identified] Latest Update from Cable Carrier: "Facilities affected : 31 transmission bearers originating from Singapore to Hongkong,Tokyo 10/01/2019 14:37:06 GMT Service provider confirmed Power Feeding Equipment is down at Singapore. The main power cable coming out of the PFE contacted a ground shield and caused power cable damage. Marine team has been engaged for this outage for technical support. They will be supporting TAC and Field Operations. TAC is also in communication with vendor for support.No ETR is available yet."

January 11, 2019 11:31AM AEDT
January 11, 2019 12:31AM UTC
[Monitoring] Alternate capacity for individual customer services has been established via our partner carriers in Singapore. The affected customers have been contacted directly. Virtutel will continue to monitor the situation and provide updates as we receive updates concerning the subsea cable fault in the region; pending full restoration.
SMW3 Outage PERTH-SINGAPOREPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA



October 27, 2018 2:52PM AEDT
October 27, 2018 3:52AM UTC
[Investigating] SMW3 Between Perth and Singapore is currently out and being investigated. Traffic to Asia is currently being routed out from Sydney.

Scheduled Maintenance

Schedule

February 5, 2019 11:00PM - February 6, 2019 5:00AM AEDT
February 5, 2019 12:00PM - February 5, 2019 6:00PM UTC

Components

Voice Network, Intercapital/International Backhaul Networks, Data Centres, Internet Services, IP Transit, Fibre Services, ADSL, Hosted PBX, Core Network Services

Locations

VIC, MEL1

Description

Virtutel will be conducting equipment upgrades in Melbourne to add further capacity. From 11PM AEDT 5/2/2019 for up to 1 hour of downtime, services in MEL1 will be effected by this outage.

Voice Network




Operational

Intercapital/International Backhaul Networks




Degraded Performance

Data Centres




Degraded Performance

Internet Services




Degraded Performance

IP Transit




Degraded Performance

Fibre Services




Operational

NBN




Operational

ADSL




Operational

ADSL ULL




Operational

Ethernet Over Copper




Operational

UFB (NZ)




Operational

Hosted PBX




Operational

Core Network Services




Degraded Performance

External Services

AWS EC2

AWS S3

MS Office365