Planned Maintenance In Progress

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

ADSL




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

Incident Status

Operational

Components

NBN

Locations

WA, SA, QLD, NSW, VIC



July 19, 2019 12:51PM AEST
July 19, 2019 2:51AM UTC
[Identified] nbn has advised of the following works required for TC-4 Services on the HFC Network; nbn has identified an issue with HFC firmware which may cause a small portion of end user NTDs to become unresponsive. As a precautionary measure, nbn is implementing an emergency change to rollback the NTD firmware to the previous version. This planned work will commence at 12.01am on Friday 19 July and conclude at 6am on Friday 26 July. To enable a timely response and delivery of communications via the nbn Service Portal, nbn will be performing this planned work under one emergency CRQ000003284925 without an impacted AVC list. nbn apologises for the short notice of the emergency change, however believe it is in the best interests of customers. End User Impact: Users subjected to this planned work may experience one outage of 5 minutes or less during the above-mentioned change window. During the 5 minute outage, users will experience a total loss of service while the firmware rollback takes place on their NTD. Instructions for RSPs and End Users: End users do not need to undertake any actions as part of this planned work. However as previously communicated, nbn recommends that a factory reset should be included as part of troubleshooting processes for HFC NTDs if end users continue to experience technical issues. A factory reset is performed by putting the end of a paperclip into the small hole where it says ‘Reset’ on the back of the NTD, and holding for 10 seconds until the unit reboots.

Description

nbn Has updated us on the Scheduled Maintenance end dates as per below for End Users on nbn Fixed Wireless; Subject: nbn Operate & Maintain Network - Planned Change Notification - UPDATED Technology Impacted: Fixed Wireless Estimated Change Window: The estimated change window has been updated to 1 April 2019 - 31 October 2019 Some areas will have extended outage times from the standard change window to 9 pm - 7 am. This is to allow more work to be completed and rollback activities during this extended change window to meet the scope increment. Due to the increased scope of work, the interruption time may now range from 1 – 6 hours. Estimated Time of Interruption: 1-6 hours, multiple dates Description of Network Planned Maintenance: Implementation of LWR in Fixed Wireless network – Planned Maintenance nbn is undertaking a project of work to upgrade POIs which feed the Fixed Wireless network. This project of work will encompass a total of 18 Customer Impacting CRQs (undertaken two at a time, simultaneously, across 11 separate days, each with a 1-6 hour outage). This series of changes are aimed at enhancing the capacity on the Fixed Wireless Network. This project will replace Converged Packet Gateways (CPGs) with Evolved Packet Gateways (EPGs). EPGs will allow new Large Wireless Routers (LWRs), expanding the capability of our Ethernet Aggregation Switches (EAS) to make full use of a new backhaul expansion and enhancing our capacity on the Radio Access Network. These changes were planned to take place between 1st of April 2019 and 14th of June 2019 but the program of work has been delayed due to the increased scope of work that has been identified. Included in the scope was another program to increase the capacity on the Dense Wavelength Division Multiplexing (DWDM). Given the large area a Wireless POI covers, it can be difficult to list each suburb impacted by the changes; however AVC lists will still be uploaded as per regular process to the nbn Service Portal, allowing your staff to confirm whether an end-user is being impacted by a planned event. Further to this, there are some areas that will have extended outage times from the standard change window to 9 pm - 7 am. This is to allow more work to be completed and rollback activities during this extended change window to meet the scope increment. Due to the increased scope of work, the interruption time may now range from 1 – 6 hours. The following POIs will be impacted by these changes: Shepparton, VIC Horsham, VIC Grafton, NSW Albury, NSW Dubbo, NSW Cranbourne, VIC Traralgon, VIC Toowoomba, QLD Katanning, WA. nbn is unable to provide firm dates as card reconfiguration is required prior to the CRQ taking place which could take up to three weeks. End User Impact: End-users will be unable to access the Fixed Wireless network for three hours during the period their POI is being connected. Point of Contact for Customers: If you have any further queries about these changes, please contact your Account Managers.

Components

NBN

Locations

WA, QLD, NSW, VIC

Schedule

April 1, 2019 12:00AM - October 31, 2019 5:00PM AEDT
March 31, 2019 1:00PM - October 31, 2019 6:00AM UTC



May 21, 2019 4:27PM AEST
May 21, 2019 6:27AM UTC
[Update] NA
nbn HFC Upgrades - NationalPlanned Maintenance

Description

We have received the following Maintenance Notification from NBN Co; Subject: Scheduled outages on HFC network; pre-requisite for software update. Technology Impacted: HFC Program ID: PPO00002 Estimated Change Window: 11pm - 7am AEST Estimated Time of Interruption: 5 minutes or less per user Description of Network Planned Maintenance: nbn is undertaking a program of planned works on the nbn HFC network to facilitate the deployment of the DOCSIS3.1 software update. The works will involve replacing the Band Pass Filters (BPF) at designated HFC exchanges as a pre-requisite for the DOCSIS3.1 update. The program of works will commence on Monday 15 July 2019 and will continue until September 2019. The works are scheduled to be performed between the standard change window of 11pm and 7am AEST. Work will be conducted in VIC, NSW, QLD, SA and WA. The suburbs at which this work will be carried out are available below. Further information, including which users are impacted and when, will be available in each CRQ on the nbn Service Portal. The CRQs will be available to view on the Service Portal no less than 10 business days prior to the work commencing. In addition, all applicable CRQs related to this program of work will include the unique program ID, PPO00002. End User Impact: Each end user may experience one outage for 5 minutes or less during the change window. Impacted suburbs during July: NSW Ashfield, Balgowlah, Bankstown, Bondi, Carramar, Dee Why, East, Edensor Park, Edgecliff, Frenchs Forest, Kensington, Liverpool, Manly, Maroubra, Mascot, Matraville, Menai, Miller, North Parramatta, North Ryde, North Sydney, Pendle Hill, Pennant Hills, Petersham, Rose Bay, Ryde, Seven Hills, Shalvey, Undercliff, Waverley, Wetherill Park. QLD Ashmore, Gold Coast-Tweed Heads, Merrimac, Mudgeeraba, Robina, Southport, Surfers Paradise. SA Brighton, Croydon Flinders, Glenelg, North Adelaide, Salisbury, Unley. VIC Balaclava, Broadmeadows, Canterbury, Elsternwick, Elwood, Flemington Eastwood Street, Flemington, Hartwell, Heatherton, Ivanhoe, Jordanville, Kooyong, Malvern, Moreland, Northcote, Springvale, St Kilda, Tally Ho, Toorak, West Essendon. WA Ballajura, Bateman, Cottesloe, Ellenbrook, Girrawheen, Hamersley, Jandakot, Joondalup, Kingsley, Mullaloo, Nedlands, Ocean Reef, South Perth, Subiaco, Wembley. Impacted suburbs during August: NSW Balmain, Baulkham Hills, Blacktown, Burwood, Campsie, Carlingford, Chatswood, Como, Coogee, Eaglevale, Erskine Park, Glebe, Granville, Homebush, Hornsby, Hunters Hill, Hurstville, Ingleburn, Killara, Lakemba, Newtown, Parramatta, Pymble, Quakers Hill, Ramsgate, Randwick, Rooty Hill, Rydalmere, Silverwater, St Marys, Sylvania. QLD Albany Creek, Bulimba, Camp Hill, Chermside, Coombabah, Eight Mile, Everton Park, Lutwyche, Marsden, Mount Gravatt, Oxenford, Paradise Point, Sunnybank, Woolloongabba. SA Edwardstown, Golden Grove, Greenwith, Hampstead, Henley Beach, Modbury, Norwood, Paradise, Reynella, West Adelaide. VIC Bayswater, Bentleigh, Blackburn, Brooklyn, Camberwell, Caulfield, Collingwood, Cranbourne, Deepdene, Deer Park, Doncaster East, Doncaster, East Kew, Eltham, Endeavour Hills, Ferntree Gully, Glen Iris, Greensborough, Highett, Keilor, Kew, Maidstone, Mitcham, Narre Warren, North Balwyn. Impacted suburbs during September: NSW Castle Hill, Cremorne, Engadine, Epping, Mosman, St Leonards, Wahroonga. QLD Alexandra Hills, Arundel, Ashgrove, Aspley, Bald Hills, Beenleigh, Browns Plains, Burleigh Heads, Capalaba, Chapel Hill, Cleveland, Coorparoo, Currumbin, Ferny Hills, Inala, Jamboree Heights, Loganholme, Mitchelton, Nerang, New Farm, Newmarket, Nundah, Paddington, Sandgate, Sherwood, Slacks Creek, Tallebudgera, The Gap, Tingalpa, Toowong, Warner, Waterford, Wellington Point, Wynnum, Yeronga. VIC Beaumaris, Boronia, Box Hill, Bulleen, Cheltenham, Croydon, Dandenong, Dandenong North, Kings Park, Mordialloc, Ringwood, Warrenwood.

Components

NBN

Locations

WA, SA, QLD, NSW, VIC

Schedule

July 15, 2019 12:00AM - August 31, 2019 12:00AM AEST
July 14, 2019 2:00PM - August 30, 2019 2:00PM UTC



July 15, 2019 12:00AM AEST
July 14, 2019 2:00PM UTC
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

Schedule

August 5, 2019 7:00AM - August 13, 2019 3:00PM AEST
August 4, 2019 9:00PM - August 13, 2019 5:00AM UTC

Components

NBN

Locations

NSW

Description

We have received the following advice from NBN Co; Subject: FTTC planned maintenance in Western Sydney Technology Impacted: FTTC Program ID: POP00001 Estimated Change Window: 07:00 to 15:00 between 5 August and 13 August 2019 Estimated Time of Interruption: 120 minutes Description of Network Planned Maintenance: As part of FTTC network build and optimisation, nbn will be performing a number of planned changes in August that will impact a small percentage of FTTC end users in western Sydney, NSW. These changes will take place over 6 business days between the 5th Aug and 13th Aug 2019 and during a daytime change window of 07:00 to 15:00. The AVCs that will be impacted by the planned changes will lose service once for approximately 2 hours during the entire change period. nbn will be performing cut-ins across 7 Access Distribution Areas (ADAs) and will need to remove the PON patching in the exchange to perform testing on fibres, this will cause a loss of service to end users. As nbn Field Services will need to access pits located on private properties in a rural area, the works will be performed during daylight hours in order to minimise disruption to residents and to ensure the safety of the technicians. End User Impact: Total loss of service for approximately 2 hours. Impacted suburbs: The impacted end users reside in the below suburbs: Horsley Park Eastern Creek Mount Vernon Cecil Park

External Services

AWS EC2

AWS S3

MS Office365