Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

ADSL




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

M2M Services




Operational

Incident Status

Operational

Components

NBN

Locations

VIC



November 24, 2021 4:12PM AEDT
November 24, 2021 5:12AM UTC
[Investigating] We are currently investigating an outage with 3SMR - South Morang which is affecting nbn Services connected to it.

November 24, 2021 5:12PM AEDT
November 24, 2021 6:12AM UTC
[Investigating] There is a confirmed Fibre Break at South Morang. Awaiting further details and OTDR testing on break location. Further updates to be provided in 60 minutes.

November 24, 2021 6:01PM AEDT
November 24, 2021 7:01AM UTC
[Investigating] Carrier engineers have further isolated alarms to an Optus site in Thomastown VIC and our field engineer is on route and expected to arrive within the next 30 minutes. Once they arrive on site we will conduct testing on the fibre and isolate the location of the break. We will provide the next update in 60 minutes.

November 24, 2021 7:10PM AEDT
November 24, 2021 8:10AM UTC
[Investigating] Field engineer has arrived at Thomastown VIC and has begun testing the fibre to identify the distance to the break.

November 24, 2021 8:08PM AEDT
November 24, 2021 9:08AM UTC
[Investigating] Fibre testing has completed and identified the break close to the South Morang POI. A fibre crew has been mobilised and currently on route to locate the fibre and assess damage, they will arrive in the next 30 - 40 minutes. The next update will be provided in 60 minutes.

November 24, 2021 9:41PM AEDT
November 24, 2021 10:41AM UTC
[Investigating] The fibre tech has arrived at the POI and no obvious break is seen, and another test is being run on the fibre to isolate further. We will provide the next update in 60 minutes.

November 24, 2021 10:06PM AEDT
November 24, 2021 11:06AM UTC
[Investigating] The fibre technician has isolated the break upstream based on the latest results from testing the fibre and is heading to next closest fibre pit to continue efforts to isolate the break. We will give our next update in 60 minutes.

November 24, 2021 11:26PM AEDT
November 24, 2021 12:26PM UTC
[Identified] The fibre engineer has located the break and found the cable has been damaged by construction work in the area. The damage to the fibre and conduit is extensive and will require an excavator to assist with exposing fibre and installing a new conduit. A civil crew is being mobilised now to head to site and assist with repair efforts.

November 25, 2021 7:40AM AEDT
November 24, 2021 8:40PM UTC
[Monitoring] Replacement Cable run and service restored. If your service has not restored, please power cycle the NTD and router first before logging a fault.

External Services

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