Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

Intercapital/International Backhaul Networks




Degraded Performance

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

M2M Services




Operational

Primary Canberra-Sydney Link DisruptedDegraded Performance

Incident Status

Degraded Performance

Components

Intercapital/International Backhaul Networks

Locations

ACT, NSW


May 23, 2025 10:41AM AEST
May 23, 2025 12:41AM UTC
[Investigating] We are currently investigating a loss of light on the Sydney side of our Primary Canberra-Sydney link. Traffic is routing via alternate paths from Canberra to Sydney.

Scheduled Maintenance

NBN POI 3FSR (Footscray), 3WER (Werribee), 7LAU (Launceston) Backhaul Carrier Switching upgradePlanned Maintenance

Schedule

May 30, 2025 12:00AM - 6:00AM AEST
May 29, 2025 2:00PM - 8:00PM UTC

Components

NBN

Locations

TAS, VIC

Description

Our Backhaul carrier to 3FSR (Footscray), 3WER (Werribee), 7LAU (Launceston) nbn POIs has advised that they will be undertaking software upgrades on their switching equipment. Services may be interupted off these nbn POIs for up to 6 hours during the outage windows.
NBN POI 7LAU (Launceston) - Backhaul Carrier Software UpgradePlanned Maintenance

Schedule

June 9, 2025 12:00AM - 6:00AM AEST
June 8, 2025 2:00PM - 8:00PM UTC

Components

NBN

Locations

TAS

Description

We have been advised by our Backhaul carrier to 7LAU that they will be undertaking a software upgrade on their switching equipment that may affect nbn services off this POI for up to 6 Hours during the outage window.

May 12, 2025 11:42AM AEST
May 12, 2025 1:42AM UTC
[Update] This Event has been rescheduled for the 9/06/2025 by our Backhaul Carrier.

External Services

AWS EC2

AWS S3

MS Office365