Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

nbn POI 3TAG OutageOperational

Incident Status

Operational

Components

NBN

Locations

VIC


April 13, 2026 10:55AM AEST
April 13, 2026 12:55AM UTC
INVESTIGATING

We are currently investigating an outage at 3TAG. Further details will be provided once initial investigations are carried out. The outage started at 10:44AM AEST

April 13, 2026 11:41AM AEST
April 13, 2026 1:41AM UTC
INVESTIGATING

Backhaul carrier has identified the issue as a fibre break. No ETR at present, further updates will be provided shortly.

April 13, 2026 12:39PM AEST
April 13, 2026 2:39AM UTC
INVESTIGATING

Engineers are currently performing an OTDR to determine the exact length and location of the potential fibre break. Once the break location is confirmed, a fibre technician will be dispatched to the site and an ETA will be provided.

April 13, 2026 1:55PM AEST
April 13, 2026 3:55AM UTC
INVESTIGATING

Fibre technicians have been engaged and are currently attending the reported fibre break location to investigate further. Once on site, the technician will work to identify the exact location of the break and confirm the affected cable.

April 13, 2026 2:43PM AEST
April 13, 2026 4:43AM UTC
IDENTIFIED

The fibre technician has arrived on site and confirmed the issue is an aerial cable break. Multiple damage points have been identified, and service restoration will require the installation of a new fibre cable. The damage is believed to have been caused by a nearby tree‑lopper company currently operating in the area. A splicing crew and traffic controllers are en route with an estimated arrival time of approximately 1.5 hours. Once on site, they will assist the fibre technician with hauling and installing the new cable

April 13, 2026 3:33PM AEST
April 13, 2026 5:33AM UTC
IDENTIFIED

We have received confirmation that the splicing crew has arrived on site and commenced work, including preparation of the new cable and readiness to begin splicing. Traffic management has been put in place to manage traffic while the fibre crew carries out service restoration works. Further updates will be provided as restoration progresses and splicing begins. No ETR at this moment.

April 13, 2026 4:09PM AEST
April 13, 2026 6:09AM UTC
MONITORING

Services restored as of 3.58PM. Currently monitoring status. If a service has not restored, please ensure that the CPE has been powercycled to renew the IPoE/PPPoE session.

Scheduled Maintenance

NBN POI 2GOS (Gosford) - Fibre Diversity Cutover WorksPlanned Maintenance

Schedule

April 21, 2026 12:00AM - 6:00AM AEST
April 20, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2GOS (Gosford) that they will be conducting a Fibre Diversity Cutover which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 3CAU (Caulfield) replacing a router due to a memory issue. Planned Maintenance

Schedule

April 23, 2026 11:00PM - April 24, 2026 6:00AM AEST
April 23, 2026 1:00PM - April 23, 2026 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3CAU (Caulfield) that they will be replacing a router due to a memory issue which may affect nbn services to this POI for up to 7 hours during the outage window.
Intercapital Fast Path SYD - PER - Fibre Cable RelocationPlanned Maintenance

Schedule

April 29, 2026 12:00AM - 6:00AM AEST
April 28, 2026 2:00PM - 8:00PM UTC

Components

Intercapital/International Backhaul Networks

Locations

WA, NSW

Description

We have been advised by our backhaul carrier for our Intercapital Fast Path SYD - PER that they will be conducting a Fibre Cable Relocation, which may affect services to this POI for up to 6 hours during the outage window.
4BNA (Acacia Ridge Depot), 4MRA (Merrimac), 4SOP (Southport) - Fault Fixing Activity: Replacing Damaged Splice JointPlanned Maintenance

Schedule

April 30, 2026 12:00AM - 6:00AM AEST
April 29, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier for 4BNA (Acacia Ridge Depot), 4MRA (Merrimac), 4SOP (Southport) that they will be conducting a Fault Fixing Activity for All cables to be cut and reterminated in a new splice enclosure, which may affect nbn services to this POI for up to 6 hours during the outage window.
2MIR (Miranda), 3TMN (Tullamarine), 3STK (St Kilda) - Cable Upgrade WorksPlanned Maintenance

Schedule

May 4, 2026 12:00AM - 6:00AM AEST
May 3, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

NSW, VIC

Description

We have been advised by our backhaul carrier for 2MIR (Miranda), 3TMN (Tullamarine), 3STK (St Kilda) that they will be conducting some Cable Upgrade Works, which may affect nbn services to this POI for up to 6 hours during the outage window.
3BRA (Ballarat) - Fibre PatchingPlanned Maintenance

Schedule

May 4, 2026 11:00PM - May 5, 2026 7:00AM AEST
May 4, 2026 1:00PM - May 4, 2026 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3BRA (Ballarat) that they will be conducting fibre patching, which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 5EDW (Edwardstown) - Aerial Fibre Cable RepairPlanned Maintenance

Schedule

May 5, 2026 10:30PM - May 6, 2026 5:30AM AEST
May 5, 2026 12:30PM - May 5, 2026 7:30PM UTC

Components

NBN

Locations

SA

Description

We have been advised by our backhaul carrier for 5EDW (Edwardstown) that they will be conducting an Aerial Fibre Cable Repair which may affect nbn services to this POI for up to 7 hours during the outage window.
5ADB (Greenfields Depot) - Splice and Cable RelocationPlanned Maintenance

Schedule

May 7, 2026 11:00PM - May 8, 2026 7:00AM AEST
May 7, 2026 1:00PM - May 7, 2026 9:00PM UTC

Components

NBN

Locations

SA

Description

We have been advised by our backhaul carrier for 5ADB (Greenfields Depot) that they will be conducting a Splice and Cable Relocation, which may affect nbn services to this POI for up to 8 hours during the outage window.
3TMN (Tullamarine), 3STK (St Kilda) - Fibre Fault Fixing Activity: Upgrading Damage/JointPlanned Maintenance

Schedule

May 20, 2026 12:00AM - 7:00AM AEST
May 19, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3TMN (Tullamarine), 3STK (St Kilda) that they will be conducting a Fibre Fault Fixing Activity to upgrade a damaged joint, which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3SMR (South Morang) Fibre Cable - Damage/Joint UpgradePlanned Maintenance

Schedule

May 28, 2026 12:00AM - 7:00AM AEST
May 27, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3SMR (South Morang) that they will be conducting a Fibre Cable - Damage/Joint Upgrade which may affect nbn services to this POI for up to 7 hours during the outage window.

External Services

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