Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status If you are experencing an issue with a Telstra Wholesale Fixed or Mobile Service - https://www.telstra.com.au/outages

Intercapital/International Backhaul Networks




Partial Service Disruption

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Operational

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NBN




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Operational

Indigo West Perth-SingaporePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA


August 8, 2026 6:05PM AEST
August 8, 2026 8:05AM UTC
INVESTIGATING

We are currently investigating an outage on Indigo West from Perth to Singapore. Traffic on protected services and Internet Services will route through alternate routes.

August 8, 2026 9:26PM AEST
August 8, 2026 11:26AM UTC
IDENTIFIED

Indigo has advised that the system is hard down due to a Shunt fault. Additional diagnostics are underway at present.

August 9, 2026 2:30AM AEST
August 8, 2026 4:30PM UTC
IDENTIFIED

We have confirmed the root cause as a shunt fault within our provider's infrastructure. Our provider is actively working with their equipment vendor to conduct a detailed investigation and determine the full scope of the issue. We are monitoring this situation closely and maintaining direct contact with our provider. While we do not have additional details to share at this time, we are committed to keeping you informed as the investigation progresses. We will provide our next update as soon as we receive further information from our provider.

August 10, 2026 5:22PM AEST
August 10, 2026 7:22AM UTC
IDENTIFIED

The fault location is estimated at 65km from Perth Cable Landing Station based on testing but awaiting the vendor to review test results and confirm. The Indigo Team has engaged their marine maintenance operator for vessel allocation and planning of the repairs. ETA is on 26 Aug 2026. All timelines remain subject to clearance, logistics arrangement and weather conditions. Our teams remain fully engaged and will continue to monitor the situation closely. We will provide further details as they become available.

August 16, 2026 12:16AM AEST
August 15, 2026 2:16PM UTC
IDENTIFIED

We would like to provide you with the latest update regarding the shunt fault in Indigo West cable system. The fault location is estimated at 47.624km from Perth Cable Landing Station or 28.5km from the nearest repeater. The Indigo Team has engaged their marine maintenance operator for vessel allocation and planning of the repairs. ETA is on 30 Aug 2026 with an ETR on 4 Sep 2026. All timelines remain subject to clearance, logistics arrangement and weather conditions. Our teams remain fully engaged and will continue to monitor the situation closely. We will provide further details as they become available.

August 25, 2026 3:01PM AEST
August 25, 2026 5:01AM UTC
IDENTIFIED

The repair ship will be repairing the Shunt Fault off Perth between the 2nd and 11th of September.

September 9, 2026 2:02PM AEST
September 9, 2026 4:02AM UTC
IDENTIFIED

We have been advised by Indigo that the estimated repairs to Indigo West has an updated ETR of the 16th of September with additional extended contingency till the end of 20th of September due to new faults found.

September 16, 2026 6:45PM AEST
September 16, 2026 8:45AM UTC
IDENTIFIED

We would like to provide you with the latest update regarding the shunt fault in Indigo West cable system. Our submarine cable provider has informed the completion of restoration works as scheduled was completed on 15 September 03:53 UTC. They have powered up Indigo West after the final bight was released and power control was handed back to CLS. However, traffic failed to restore. Further testing has revealed that the fault initially identified as a shunt fault, has now deteriorated into a full cut. The restoration schedule planned for 02 until 09 October 2026, is now under review by Indigo. Further updates will be shared as new information becomes available.

September 21, 2026 3:49PM AEST
September 21, 2026 5:49AM UTC
IDENTIFIED

Scheduled to repair the fault on Indigo West off the coast of Perth has completed. Unfortunately the existing shunt fault on Indigo West in Singapore has deteriorated into a full cable break and services remain down. Repairs off Singapore is expected to be on 16 Oct 2026 until 26 Oct 2026.

October 7, 2026 11:07PM AEDT
October 7, 2026 12:07PM UTC
IDENTIFIED

Shunt Fault Repairs have been delayed to; Start Time: Oct 25, 2026 01:00 UTC End Time: Nov 3, 2026 23:59 UTC

Scheduled Maintenance

NBN POI 3FSR (Footscray), 3SMR (South Morang), 3NBA (North Balwyn), 3GEE (Geelong), 3RWO (Ringwood), 3DAD (Dandenong), 3BEN (Bendigo), 3KAL (Karingal), 3SHP (Shepparton), 3KGP (Kings Park), 3STK (St Kilda), 3CTA (Cheltenham), 3WHL (Wheelers Hill), 3MEA (Nunawading Depot), 3LIL (Lilydale), 3HRS (Horsham), 3CTA (Cheltenham), 3CAU (Caulfield), 3WER (Werribee), 3TMN (Tullamarine) - Permanent cable repairPlanned Maintenance

Schedule

October 8, 2026 11:00PM - October 9, 2026 7:00AM AEDT
October 8, 2026 12:00PM - October 8, 2026 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3FSR (Footscray), 3SMR (South Morang), 3NBA (North Balwyn), 3GEE (Geelong), 3RWO (Ringwood), 3DAD (Dandenong), 3BEN (Bendigo), 3KAL (Karingal), 3SHP (Shepparton), 3KGP (Kings Park), 3STK (St Kilda), 3CTA (Cheltenham), 3WHL (Wheelers Hill), 3MEA (Nunawading Depot), 3LIL (Lilydale), 3HRS (Horsham), 3CTA (Cheltenham), 3CAU (Caulfield), 3WER (Werribee), 3TMN (Tullamarine) - that they will be performing Permanent cable repair which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3RES (RESERVOIR) NNI RehomingPlanned Maintenance

Schedule

October 9, 2026 12:00AM - 3:00AM AEDT
October 8, 2026 1:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

We will be rehoming our nbn NNI at the nbn POI 3RES (RESERVOIR). Services off this POI may be disrupted for up to 3 hours during the outage window.
NBN POI 3SMR (South Morang) - Damage/Joint UpgradePlanned Maintenance

Schedule

October 13, 2026 12:00AM - 7:00AM AEDT
October 12, 2026 1:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3SMR (South Morang) that they will be performing a Damage/Joint Upgrade which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3KAL (Karringal/Frankston) NNI RehomingPlanned Maintenance

Schedule

October 14, 2026 12:00AM - 3:00AM AEDT
October 13, 2026 1:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

We will be rehoming our nbn NNI at the nbn POI Karringal/Frankston (3KAL). Services off this POI may be disrupted for up to 3 hours during the outage window.
NBN POI 2MOS (Mosman) - Service migration activity worksPlanned Maintenance

Schedule

October 14, 2026 11:00PM - October 15, 2026 6:00AM AEDT
October 14, 2026 12:00PM - October 14, 2026 7:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2MOS (Mosman) that they will be performing service migration activity works which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3FSR (Footscray) NNI RehomingPlanned Maintenance

Schedule

October 20, 2026 12:00AM - 3:00AM AEDT
October 19, 2026 1:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

We will be rehoming our nbn NNI at the nbn POI 3FSR (Footscray). Services off this POI may be disrupted for up to 3 hours during the outage window.
NBN POI 4MRA (Merrimac), 4SOP (Southport) - Fibre Cable ReplacementPlanned Maintenance

Schedule

October 20, 2026 1:00AM - 7:30AM AEDT
October 19, 2026 2:00PM - 8:30PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier for 4MRA (Merrimac), 4SOP (Southport) that they will be performing a fibre cable replacement which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 2PTH (Penrith), 2GBE (Glebe) - Migration of ServicesPlanned Maintenance

Schedule

October 21, 2026 12:00AM - 7:00AM AEDT
October 20, 2026 1:00PM - 8:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2PTH (Penrith), 2GBE (Glebe) - that they will be performing a migration of services which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 3WER (Werribee), 3TMN (Tullamarine), 3CTA (Cheltenham), 3MEA (Nunawading Depot), 3LIL (Lilydale), 3HRS (Horsham), 3WHL (Wheelers Hill), 3STK (St Kilda), 3KEY (Keysborough), 3SHP (Shepparton), 3KGP (Kings Park), 3BEN (Bendigo), 3RWO (Ringwood), 3GEE (Geelong), 3SMR (South Morang), 3NBA (North Balwyn), 3FSR (Footscray) - Permanent Cable RepairPlanned Maintenance

Schedule

October 22, 2026 11:00PM - October 23, 2026 7:00AM AEDT
October 22, 2026 12:00PM - October 22, 2026 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3WER (Werribee), 3TMN (Tullamarine), 3CTA (Cheltenham), 3MEA (Nunawading Depot), 3LIL (Lilydale), 3HRS (Horsham), 3WHL (Wheelers Hill), 3STK (St Kilda), 3KEY (Keysborough), 3SHP (Shepparton), 3KGP (Kings Park), 3BEN (Bendigo), 3RWO (Ringwood), 3GEE (Geelong), 3SMR (South Morang), 3NBA (North Balwyn), 3FSR (Footscray) that they will be performing a permanent cable repair which may affect nbn services to this POI for up to 8 hours during the outage window.

External Services

AWS EC2

AWS S3

MS Office365