Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status If you are experencing an issue with a Telstra Wholesale Fixed or Mobile Service - https://www.telstra.com.au/outages

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

API Services




Operational

Mobile Service




Operational

nbn POI 3KEY (Keysborough) OutageOperational

Incident Status

Operational

Components

NBN

Locations

VIC


November 4, 2026 8:01AM AEDT
November 3, 2026 9:01PM UTC
INVESTIGATING

We are currently investigating an outage at 3KEY (Keysborough) Further details to come.

November 4, 2026 9:20AM AEDT
November 3, 2026 10:20PM UTC
IDENTIFIED

Outage has been confirmed as being caused by a Motor Vechicle Accident at 12:50AM which took out some backhaul services to the POI. At this present time we have not been provided with an ETR due to the site being a Police scene, however we are currently investigating moving services to another NNI at the POI.

November 4, 2026 10:12AM AEDT
November 3, 2026 11:12PM UTC
IDENTIFIED

We have organised to move services to the new NNI at 3KEY as ETR is unknown. EE Services are currently being relocated and will progressively start restoring over the next hour, TC-4/TC-2 services will follow shortly after that. Further updates will be provided as this progresses.

November 4, 2026 11:02AM AEDT
November 4, 2026 12:02AM UTC
IDENTIFIED

TC-4 /TC-2 Services have now been moved to the new NNI. If you have a service at this POI which has not restored, please power cycle the router to get a new session. EE services are still in the process of being moved, awaiting NBN action at this time.

November 4, 2026 2:12PM AEDT
November 4, 2026 3:12AM UTC
IDENTIFIED

We have escalated the EE NNI Modifications with nbn and awaiting an update. There is no further update to share on the existing backhaul link that is down - the site had been cornered off by Police and neither Power Contractors and Carriers were unable to install a new pole and replace damaged cables.

November 4, 2026 4:01PM AEDT
November 4, 2026 5:01AM UTC
IDENTIFIED

We continue to engage with nbn on the escalation of the move of Enterprise Ethernet to the new NNI at the site. There is no ETR at this time. We have been advised by the existing backhaul carrier that due to the site being a coroners case, access to the site to install the new Pole and cabling may not be available until 9PM tonight. Further updates will be provided as we receive them.

November 4, 2026 10:40PM AEDT
November 4, 2026 11:40AM UTC
IDENTIFIED

Update: Works have begun to re-run the cable and works are expected to be completed overnight, with an ETR of 7AM. Further the change for EE services to the alternate NNI is still underway and being worked on by nbn.

November 5, 2026 3:39AM AEDT
November 4, 2026 4:39PM UTC
MONITORING

All EE services have moved to the new NNI at the POI. Existing backhaul link has now also been restored and services remaining on that link are now active again.

Scheduled Maintenance

NBN POI 3WER (Werribee), 3TMN (Tullamarine), 3CTA (Cheltenham), 3MEA (Nunawading Depot), 3LIL (Lilydale), 3HRS (Horsham), 3WHL (Wheelers Hill), 3STK (St Kilda), 3KEY (Keysborough), 3SHP (Shepparton), 3KGP (Kings Park), 3BEN (Bendigo), 3RWO (Ringwood), 3GEE (Geelong), 3SMR (South Morang), 3NBA (North Balwyn), 3FSR (Footscray) - Permanent Cable RepairPlanned Maintenance

Schedule

October 22, 2026 11:00PM - October 23, 2026 7:00AM AEDT
October 22, 2026 12:00PM - October 22, 2026 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3WER (Werribee), 3TMN (Tullamarine), 3CTA (Cheltenham), 3MEA (Nunawading Depot), 3LIL (Lilydale), 3HRS (Horsham), 3WHL (Wheelers Hill), 3STK (St Kilda), 3KEY (Keysborough), 3SHP (Shepparton), 3KGP (Kings Park), 3BEN (Bendigo), 3RWO (Ringwood), 3GEE (Geelong), 3SMR (South Morang), 3NBA (North Balwyn), 3FSR (Footscray) that they will be performing a permanent cable repair which may affect nbn services to this POI for up to 8 hours during the outage window.
VIC-SA Hazard Latency Increase due to Planned WorksPlanned Maintenance

Schedule

November 6, 2026 12:00AM - 6:00AM AEDT
November 5, 2026 1:00PM - 7:00PM UTC

Components

Intercapital/International Backhaul Networks

Locations

SA, VIC

Description

This is a hazard notification to advise that latency between VIC-SA may increase during the outage window due to planned fibre works being undertaken by our Backhaul carrier between Adelaide and Melbourne. There should be no disruption to traffic as it will take other paths.
NBN POI 4APL (Aspley), 4CAB (Caboolture), 4KLG (Petrie) - Fibre Cable MigrationPlanned Maintenance

Schedule

November 6, 2026 1:00AM - 7:00AM AEDT
November 5, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier for 4APL (Aspley), 4CAB (Caboolture), 4KLG (Petrie) that they will be performing a fibre cable migration which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 3MEA (Nunawading Depot), 3HRS (Horsham), 3STK (St Kilda), 3KEY (Keysborough), 3CTA (Cheltenham) - Fibre Cable ReplacementPlanned Maintenance

Schedule

November 9, 2026 11:00PM - November 10, 2026 7:00AM AEDT
November 9, 2026 12:00PM - November 9, 2026 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3MEA (Nunawading Depot), 3HRS (Horsham), 3STK (St Kilda), 3KEY (Keysborough), 3CTA (Cheltenham) that they will be performing a fibre cable replacement which may affect nbn services to this POI for up to 8 hours during the outage window.
Intercapital Fast Path SYD - PER - Fibre Cable RelocationPlanned Maintenance

Schedule

November 11, 2026 12:00AM - 6:00AM AEDT
November 10, 2026 1:00PM - 7:00PM UTC

Components

Intercapital/International Backhaul Networks

Locations

WA, NSW

Description

We have been advised by our backhaul carrier for our Intercapital Fast Path SYD - PER that they will be conducting a Fibre Cable Relocation, which may affect services to this POI for up to 6 hours during the outage window.
NBN POI 3WER (Werribee) NNI RehomingPlanned Maintenance

Schedule

November 18, 2026 12:00AM - 3:00AM AEDT
November 17, 2026 1:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be moving services from Legacy NNIs to new NNIs at 3WER (Werribee). Services at these POIs may be disrupted for up to 3 Hours during the outage window.
Intercapital Fast Path SYD - PER - Fibre Cable RelocationPlanned Maintenance

Schedule

November 19, 2026 12:30AM - 6:30AM AEDT
November 18, 2026 1:30PM - 7:30PM UTC

Components

Intercapital/International Backhaul Networks

Locations

WA, NSW

Description

We have been advised by our backhaul carrier for our Intercapital Fast Path SYD - PER that they will be conducting Optic Fibre relocation/repair work, which may affect services for up to 6 hours during the outage window.
NBN POI 3FSR (Footscray), 3SMR (South Morang), 3NBA (North Balwyn), 3RWO (Ringwood), 3GEE (Geelong), 3BEN (Bendigo), 3KGP (Kings Park), 3SHP (Shepparton), 3LIL (Lilydale), 3HRS (Horsham), 3KAL (Karingal), 3MEA (Nunawading Depot), 3STK (St Kilda), 3KEY (Keysborough), 3CTA (Cheltenham), 2MIR (Miranda), 3WER (Werribee), 3TMN (Tullamarine) - Fibre Cable MigrationPlanned Maintenance

Schedule

December 3, 2026 12:00AM - 7:00AM AEDT
December 2, 2026 1:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3FSR (Footscray), 3SMR (South Morang), 3NBA (North Balwyn), 3RWO (Ringwood), 3GEE (Geelong), 3BEN (Bendigo), 3KGP (Kings Park), 3SHP (Shepparton), 3LIL (Lilydale), 3HRS (Horsham), 3KAL (Karingal), 3MEA (Nunawading Depot), 3STK (St Kilda), 3KEY (Keysborough), 3CTA (Cheltenham), 2MIR (Miranda), 3WER (Werribee), 3TMN (Tullamarine) that they will be performing a Network Joint Upgrade which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 2RYD (Ryde), 2CAM (Campsie), 2GBE (Glebe), 2MIR (Miranda) - Cable and Splice RelocationsPlanned Maintenance

Schedule

January 21, 2027 11:00PM - January 22, 2027 7:00AM AEDT
January 21, 2027 12:00PM - January 21, 2027 8:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2RYD (Ryde), 2CAM (Campsie), 2GBE (Glebe), 2MIR (Miranda) that they will be performing some Cable and Splice Relocations which may affect nbn services to this POI for up to 8 hours during the outage window.

External Services

AWS EC2

AWS S3

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