Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

Primary Adelaide-Perth DownOperational

Incident Status

Operational

Components

Intercapital/International Backhaul Networks

Locations

WA, SA


March 30, 2026 9:05AM AEDT
March 29, 2026 10:05PM UTC
INVESTIGATING

We are currently investigating an outage with our Primary Adelaide-Perth Path with our upstream provider.

March 30, 2026 9:15AM AEDT
March 29, 2026 10:15PM UTC
IDENTIFIED

Backhaul Carrier the issue is located at a site in Norseman, WA and have advised they have tried re-seating the card, however this no restored the link. A second technician has been dispatched with spare cards and has a current ETA to arrive on-site in around 5 hours. This extended period is due to the remote location of the failed hardware. Again we thank you for your patience and understanding while our Backhaul Carrier resolves this issue. At present traffic between Adelaide and Perth is taking other routes.

March 30, 2026 12:06PM AEDT
March 30, 2026 1:06AM UTC
IDENTIFIED

The Field Engineer has arrived on site and will start preparing to replace the affected hardware shortly. Further updates will be provided as work continues.

March 30, 2026 1:03PM AEDT
March 30, 2026 2:03AM UTC
IDENTIFIED

The Field Engineer has completed the hardware replacement, and the equipment is now in the process of coming online. A further update will be provided shortly.

March 30, 2026 1:59PM AEDT
March 30, 2026 2:59AM UTC
MONITORING

Link Restored

Scheduled Maintenance

NBN POI 3CAU (Caulfield) Network device replacementPlanned Maintenance

Schedule

April 2, 2026 11:00PM - April 3, 2026 6:00AM AEDT
April 2, 2026 12:00PM - April 2, 2026 7:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3CAU (Caulfield) that they have identified a Dual In-line Memory Module issue in the network and will be replacing device. which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3STK (St Kilda), 3TMN (Tullamarine) Cable relocation works Planned Maintenance

Schedule

April 9, 2026 12:00AM - 7:00AM AEST
April 8, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3STK (St Kilda), 3TMN (Tullamarine) that they will be conducting cable relocation works may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 3NBA (North Balwyn) - Fault Fixing Activity: clear VOA malfunctionPlanned Maintenance

Schedule

April 10, 2026 12:00AM - 6:00AM AEST
April 9, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3NBA (North Balwyn) that they will be conducting a Fault Fixing Activity to clear VOA malfunction, which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 6KAT (Katanning), 6PNJ (Pinjarra) All services in existing cable to be cutover to new lead-in cable.Planned Maintenance

Schedule

April 10, 2026 1:30AM - 9:30AM AEST
April 9, 2026 3:30PM - 11:30PM UTC

Components

NBN

Locations

WA

Description

We have been advised by our backhaul carrier for 6KAT (Katanning), 6PNJ (Pinjarra) that they will be conducting a cutover to new lead-in cable. which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 4SLA (Slacks Creek), 4BNA (Acacia Ridge Depot), 4EMP (Eight Mile), 4CAB (Caboolture), 4GDN (Goodna), 4BBE (Bundaberg), 4SOP (Southport), 4ROT (Rockhampton), 4KLG (Petrie), 4BDB (Bundamba), 4TOB (Toowoomba), 4NER (Nerang), 4APL (Aspley) - Fibre Cable MigrationPlanned Maintenance

Schedule

April 14, 2026 11:00PM - April 15, 2026 7:00AM AEST
April 14, 2026 1:00PM - April 14, 2026 9:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier for 4SLA (Slacks Creek), 4BNA (Acacia Ridge Depot), 4EMP (Eight Mile), 4CAB (Caboolture), 4GDN (Goodna), 4BBE (Bundaberg), 4SOP (Southport), 4ROT (Rockhampton), 4KLG (Petrie), 4BDB (Bundamba), 4TOB (Toowoomba), 4NER (Nerang), 4APL (Aspley) that they will be conducting a migration off old damaged cable and onto new cable, which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 2ROC (Rockdale), 2CBT (Campbelltown), 2DBB (Dubbo), 2KNS (Kensington), 2LID (Lidcombe), 2MAI (Maitland), 2LIV (Liverpool), 2PTH (Penrith), 2CYS (City South), 2DAL (Dalley), 7HOB (Hobart), 2GBE (Glebe), 2CRR (Carramar), 2EDG (Edgecliff), 2WLG (Wollongong), 2LAK (Lakemba), 2SYB (Eastern Creek Depot), 2PEA (Peakhurst) - Fault Fixing Activity: Replacing RouterPlanned Maintenance

Schedule

April 15, 2026 11:00PM - April 16, 2026 6:00AM AEST
April 15, 2026 1:00PM - April 15, 2026 8:00PM UTC

Components

NBN

Locations

TAS, NSW

Description

We have been advised by our backhaul carrier for 2ROC (Rockdale), 2CBT (Campbelltown), 2DBB (Dubbo), 2KNS (Kensington), 2LID (Lidcombe), 2MAI (Maitland), 2LIV (Liverpool), 2PTH (Penrith), 2CYS (City South), 2DAL (Dalley), 7HOB (Hobart), 2GBE (Glebe), 2CRR (Carramar), 2EDG (Edgecliff), 2WLG (Wollongong), 2LAK (Lakemba), 2SYB (Eastern Creek Depot), 2PEA (Peakhurst) that they will be conducting a Fault Fixing Activity to replace a router in-order to fix a memory issue, which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3CAU (Caulfield) replacing a router due to a memory issue. Planned Maintenance

Schedule

April 23, 2026 11:00PM - April 24, 2026 6:00AM AEST
April 23, 2026 1:00PM - April 23, 2026 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3CAU (Caulfield) that they will be replacing a router due to a memory issue which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3SMR (South Morang) Fibre Cable - Damage/Joint UpgradePlanned Maintenance

Schedule

April 28, 2026 12:00AM - 7:00AM AEST
April 27, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3SMR (South Morang) that they will be conducting a Fibre Cable - Damage/Joint Upgrade which may affect nbn services to this POI for up to 7 hours during the outage window.

External Services

AWS EC2

AWS S3

MS Office365