Planned Maintenance In Progress
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status If you are experencing an issue with a Telstra Wholesale Fixed or Mobile Service - https://www.telstra.com.au/outages

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Planned Maintenance

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

API Services




Operational

Mobile Service




Operational

NBN POI 3WER (Werribee) Alam fault fixingPlanned Maintenance

Description

We have been advised by our backhaul carrier for 3WER (Werribee) that they will be fault fixing an alarm (PWRADJFAIL) which may affect nbn services to this POI for up to 7 hours during the outage window.

Components

NBN

Locations

VIC

Schedule

July 10, 2026 12:00AM - 6:00AM AEST
July 9, 2026 2:00PM - 8:00PM UTC


July 10, 2026 12:00AM AEST
July 9, 2026 2:00PM UTC
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

NBN POI 3FSR (Footscray), 3STK (St Kilda) Upgrade existing IOF infrastructurePlanned Maintenance

Schedule

July 13, 2026 12:00AM - 7:00AM AEST
July 12, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our Backhaul Carrier for nbn POIs 3FSR (Footscray), 3STK (St Kilda) they will be conducting a Upgrade of existing IOF infrastructure which may disrupt services for up to 7 hours during the outage window while works take place.
NBN POI 4IPS (Ipswitch), 4BDB (Bundamba), 4GDN (Goodna), 4MRA (Merrimac), 4SOP (Southport), 4BNA (Acacia Ridge Depot) - Backhaul Carrier Fibre cable relocation worksPlanned Maintenance

Schedule

July 13, 2026 11:00PM - July 14, 2026 6:00AM AEST
July 13, 2026 1:00PM - July 13, 2026 8:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our Backhaul Carrier to 4IPS (Ipswitch), 4BDB (Bundamba), 4GDN (Goodna), 4MRA (Merrimac), 4SOP (Southport), 4BNA (Acacia Ridge Depot) that they will be undertaking Fibre Cable relocation works that may disrupt nbn services off these POIs for up to 7 Hours during the outage window.
Indigo West (Perth-Singapore) Faulty Card ReplacementPlanned Maintenance

Schedule

July 16, 2026 7:00PM - 11:00PM AEST
July 16, 2026 9:00AM - 1:00PM UTC

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA

Description

We have been advised by Indigo that they will be replacing a faulty card on the Indigo West cable system at the Cable Landing Satation in Singapore. Service may be down for between 1 to 4 hours during this card swap. Internet Traffic between Perth and Singapore will route through alternate routes during this period. Protected Ethernet Services will route through alternate routes during this period. Period Local Time: 16/07/2026 5PM - 9PM (AWST/SGT)
NBN POI 3FSR (Footscray), 3STK (St Kilda) Fibre permanent repairPlanned Maintenance

Schedule

July 19, 2026 11:00PM - July 20, 2026 7:00AM AEST
July 19, 2026 1:00PM - July 19, 2026 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3FSR (Footscray), 3STK (St Kilda) that they will be performing a permanent fibre repair which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 3DAD (Dandenong), 7HOB (Hobart), 3KAL (Karingal), 3CTA (Cheltenham), 3WHL (Wheelers Hill), 3CAU (Caulfield), 3CTA (Cheltenham), 3MEA (Nunawading Depot), 3STK (St Kilda), 3HRS (Horsham) Rebuild splice due post relocationPlanned Maintenance

Schedule

July 21, 2026 11:00PM - July 22, 2026 7:00AM AEST
July 21, 2026 1:00PM - July 21, 2026 9:00PM UTC

Components

NBN

Locations

TAS, VIC

Description

We have been advised by our backhaul carrier for 3DAD (Dandenong), 7HOB (Hobart), 3KAL (Karingal), 3CTA (Cheltenham), 3WHL (Wheelers Hill), 3CAU (Caulfield), 3CTA (Cheltenham), 3MEA (Nunawading Depot), 3STK (St Kilda), 3HRS (Horsham) that they will be rebuilding a splice due to relocation which may affect nbn services to this POI for up to 7 hours during the outage window.
Indigo West (Perth-Singapore) terrestrial Backhaul Cable Maintenance in SingaporePlanned Maintenance

Schedule

July 23, 2026 2:00AM - 8:00AM AEST
July 22, 2026 4:00PM - 10:00PM UTC

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA

Description

We have been advised by our backhaul carrier for our Subsea Path SIN - PER that they will be conducting Fibre Cable Works, which may affect services to this POI for up to 3 hours during the outage window. Traffic will automatically failover to alternative routes to maintain connectivity.

July 1, 2026 4:27PM AEST
July 1, 2026 6:27AM UTC
UPDATE

We have been advised by Indigo that the works have been moved from the 2nd of July to the 23rd of July between 00:00 and 06:00 AWST/SGT. Protected and Internet Traffic will flow during alternate routes while this work is undertaken.

July 9, 2026 2:18PM AEST
July 9, 2026 4:18AM UTC
UPDATE

Indigo West backhaul provider in Singapore will be conducting cable maintenance activities for up to 6 Hours during the outage window. Internet Traffic will route through alternate routes during this outage. Protected Layer 2 Traffic will route through alternate routes during this outage. Start time: Jul 22, 2026 16:00 UTC (02:00 23/07 AWST/SGT) End Time: Jul 22, 2026 22:00 UTC (08:00 23/07 AWST/SGT)
Telstra Ethernet Services - WAPlanned Maintenance

Schedule

July 24, 2026 2:00AM - 8:00AM AEST
July 23, 2026 4:00PM - 10:00PM UTC

Components

Fibre Services

Locations

WA

Description

We have been advised by Telstra InfraCo that they will be conducting maintenance on Ethernet Services provided via their EA Fibre product for up to 30 minutes during the outage window of 24/07 00:00 and 06:00 AWST.
Indigo West (Perth-Singapore) Shunt Fault Repairs and System UpgradePlanned Maintenance

Schedule

July 25, 2026 10:00AM - July 29, 2026 3:00AM AEST
July 25, 2026 12:00AM - July 28, 2026 5:00PM UTC

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA

Description

The Indigo West subsea shunt fault repairs have been delayed until at least August 25th, however Indigo will still be proceeding with the planned system upgrade and migration of services. Traffic across this link may be down for up to 3 days during the maintenance window. Please note, the original maintenance window for the subsea shunt fault repairs was for an outage up to 11 days from Jul 24, 2026 14:00 UTC to Aug 04, 2026 22:00 UTC. Indigo are planning to proceed with System Upgrades during the original maintenance window, targeting a planned start on Jul 25, 2026 00:00 UTC, ending by Jul 28, 2026 17:00 UTC. Internet traffic between Perth and Singapore will take alternate routes during this outage. Protected Layer 2 Ethernet services will take alternate routes during this outage.

External Services

AWS EC2

AWS S3

MS Office365