Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

4BDB POI DownOperational

Incident Status

Operational

Components

NBN

Locations

QLD


March 12, 2026 2:26AM AEDT
March 11, 2026 3:26PM UTC
INVESTIGATING

We are investigating An outage with an NNI at 4BDB

March 12, 2026 3:27AM AEDT
March 11, 2026 4:27PM UTC
IDENTIFIED

Backhaul provider has observed LOS across their DWDM network. Further updates to be provided

March 12, 2026 4:42AM AEDT
March 11, 2026 5:42PM UTC
IDENTIFIED

NBN and Backhaul carrier under joint investigation to work out issue with NNI as multiple alarms are being seen

March 12, 2026 6:14AM AEDT
March 11, 2026 7:14PM UTC
IDENTIFIED

Card Failure has been detected in Ipswich a reboot is coming shortly. We will keep you posted.

March 12, 2026 6:59AM AEDT
March 11, 2026 7:59PM UTC
IDENTIFIED

Ipswich card reset completed but unfortunately no improvements seen. Next action is now arranging for field task visit to get card reseated or replaced. Backhaul carrier confirming the ETA on this.

March 12, 2026 7:46AM AEDT
March 11, 2026 8:46PM UTC
IDENTIFIED

Backhaul carrier are currently sourcing spares and will share FE ETA as soon as spares has been allocated.

March 12, 2026 8:26AM AEDT
March 11, 2026 9:26PM UTC
IDENTIFIED

Field engineer approx. ETA 3hrs.

March 12, 2026 10:20AM AEDT
March 11, 2026 11:20PM UTC
IDENTIFIED

Backhaul carrier field engineer has secured spare cards and is now heading towards Ipswich site. ETA is 60 mins.

March 12, 2026 11:37AM AEDT
March 12, 2026 12:37AM UTC
IDENTIFIED

Field engineer has been onsite at the Ipswich site since 11:00 AM and is currently on a technical call with the vendor and Tier 2 engineers. They are in the process of replacing the suspected faulty hardware. Further updates will be shared within the next 60 minutes.

March 12, 2026 12:52PM AEDT
March 12, 2026 1:52AM UTC
IDENTIFIED

Equipment replacement is ongoing, awaiting update from onsite techs.

March 12, 2026 1:54PM AEDT
March 12, 2026 2:54AM UTC
MONITORING

Equipment has now been replaced, traffic flow has restored.

March 12, 2026 2:25PM AEDT
March 12, 2026 3:25AM UTC
MONITORING

.

Scheduled Maintenance

NBN POI 3FSR (Footscray), 7HOB (Hobart), 3STK (St Kilda), 2WAG (Wagga Wagga) Fibre Cable - Replacement of Brittle IOF FibrePlanned Maintenance

Schedule

March 17, 2026 12:00AM - 7:00AM AEDT
March 16, 2026 1:00PM - 8:00PM UTC

Components

NBN

Locations

TAS, NSW, VIC

Description

We have been advised by our backhaul carrier for 3FSR (Footscray), 7HOB (Hobart), 3STK (St Kilda), 2WAG (Wagga Wagga) that they will be conducting replacement of Brittle IOF Fibre which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 4CAB (Caboolture), 4KLG (Petrie), 4BNB (Aspley Depot) Permanent fibre joint repair works at NewmarketPlanned Maintenance

Schedule

March 17, 2026 11:00PM - March 18, 2026 7:00AM AEDT
March 17, 2026 12:00PM - March 17, 2026 8:00PM UTC

Components

NBN

Locations

WA

Description

We have been advised by our backhaul carrier for 4CAB (Caboolture), 4KLG (Petrie), 4BNB (Aspley Depot) that they will be conducting Permanent fibre joint repair works at Newmarket, which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 6PNJ (Pinjarra) IOF cable section to be relocated as part of 3rd Party development.Planned Maintenance

Schedule

March 18, 2026 11:00PM - March 19, 2026 6:00AM AEDT
March 18, 2026 12:00PM - March 18, 2026 7:00PM UTC

Components

NBN

Locations

WA

Description

We have been advised by our backhaul carrier for 6PNJ (Pinjarra) that they will be conducting IOF cable section to be relocated as part of 3rd Party development. All services in existing cable to be cutover to new lead-in cable. Which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3TNB (Thornbury) Permanent repair for Cables.Planned Maintenance

Schedule

March 19, 2026 11:00PM - March 20, 2026 7:00AM AEDT
March 19, 2026 12:00PM - March 19, 2026 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3TNB (Thornbury) that they will be conducting a permanent repair for Cables which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 2KNS (Kensington), 2EDG (Edgecliff) Fibre Upgrade/Repair worksPlanned Maintenance

Schedule

March 20, 2026 11:00PM - March 21, 2026 9:00AM AEDT
March 20, 2026 12:00PM - March 20, 2026 10:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2KNS (Kensington), 2EDG (Edgecliff) that they will be conducting Fibre Upgrade/Repair works which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 2KNS (Kensington), 2EDG (Edgecliff) fibre audit works.Planned Maintenance

Schedule

March 20, 2026 11:00PM - March 21, 2026 9:00AM AEDT
March 20, 2026 12:00PM - March 20, 2026 10:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2KNS (Kensington), 2EDG (Edgecliff) that they will be conducting a fibre audit which may affect nbn services to this POI for up to 10 hours during the outage window. No fibre cutover is involved and no service outage is expected. In a worst-case scenario, services may experience a brief interruption or flap during the works.
NBN POI 3STK (St Kilda), 3TMN (Tullamarine) Emergency maintenance activity scheduled to fix network faultPlanned Maintenance

Schedule

March 23, 2026 11:00PM - March 24, 2026 6:00AM AEDT
March 23, 2026 12:00PM - March 23, 2026 7:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3STK (St Kilda), 3TMN (Tullamarine) that they will be conducting Emergency maintenance activity scheduled to fix network fault, which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3WER (Werribee) Fibre Cable - Damage/Joint UpgradePlanned Maintenance

Schedule

March 24, 2026 12:00AM - 7:00AM AEDT
March 23, 2026 1:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3WER (Werribee) that they will be conducting a Fibre Cable - Damage/Joint Upgrade which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3SMR (South Morang) Fibre Cable - Damage/Joint UpgradePlanned Maintenance

Schedule

April 28, 2026 12:00AM - 7:00AM AEST
April 27, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3SMR (South Morang) that they will be conducting a Fibre Cable - Damage/Joint Upgrade which may affect nbn services to this POI for up to 7 hours during the outage window.

External Services

AWS EC2

AWS S3

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