Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status If you are experencing an issue with a Telstra Wholesale Fixed or Mobile Service - https://www.telstra.com.au/outages

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

API Services




Operational

Mobile Service




Operational

4CAB NBN Outage (Caboolture/Ningi)Operational

Incident Status

Operational

Components

NBN

Locations

QLD


July 22, 2026 3:47PM AEST
July 22, 2026 5:47AM UTC
INVESTIGATING

We are investigating a loss of data flow at the 4CAB NBN POI. Only NBN services are currently affected - more information will be provided shortly.

July 22, 2026 4:01PM AEST
July 22, 2026 6:01AM UTC
MONITORING

Data flow is restored - this POI will be monitored for the next 24h for stability.

Scheduled Maintenance

Indigo West (Perth-Singapore) terrestrial Backhaul Cable Maintenance in SingaporePlanned Maintenance

Schedule

July 23, 2026 2:00AM - 8:00AM AEST
July 22, 2026 4:00PM - 10:00PM UTC

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA

Description

We have been advised by our backhaul carrier for our Subsea Path SIN - PER that they will be conducting Fibre Cable Works, which may affect services to this POI for up to 3 hours during the outage window. Traffic will automatically failover to alternative routes to maintain connectivity.

July 1, 2026 4:27PM AEST
July 1, 2026 6:27AM UTC
UPDATE

We have been advised by Indigo that the works have been moved from the 2nd of July to the 23rd of July between 00:00 and 06:00 AWST/SGT. Protected and Internet Traffic will flow during alternate routes while this work is undertaken.

July 9, 2026 2:18PM AEST
July 9, 2026 4:18AM UTC
UPDATE

Indigo West backhaul provider in Singapore will be conducting cable maintenance activities for up to 6 Hours during the outage window. Internet Traffic will route through alternate routes during this outage. Protected Layer 2 Traffic will route through alternate routes during this outage. Start time: Jul 22, 2026 16:00 UTC (02:00 23/07 AWST/SGT) End Time: Jul 22, 2026 22:00 UTC (08:00 23/07 AWST/SGT)
Telstra Ethernet Services - WAPlanned Maintenance

Schedule

July 24, 2026 2:00AM - 8:00AM AEST
July 23, 2026 4:00PM - 10:00PM UTC

Components

Fibre Services

Locations

WA

Description

We have been advised by Telstra InfraCo that they will be conducting maintenance on Ethernet Services provided via their EA Fibre product for up to 30 minutes during the outage window of 24/07 00:00 and 06:00 AWST.
NBN POI 2MIR (Miranda), 2CAM (Campsie) Cable ReplacementPlanned Maintenance

Schedule

July 28, 2026 11:00PM - July 29, 2026 7:00AM AEST
July 28, 2026 1:00PM - July 28, 2026 9:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our Backhaul Carrier for nbn POIs 2MIR (Miranda), 2CAM (Campsie) they will be conducting a Cable Replacement which may disrupt services for up to 7 hours during the outage window while works take place.
NBN POI 3BEN (Bendigo) 3FSR (Footscray) NNI RehomingPlanned Maintenance

Schedule

July 29, 2026 12:00AM - 2:00AM AEST
July 28, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be rehoming nbn Services off the 3BEN (Bendigo) 3FSR (Footscray) POIs in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3SMR (South Morang) 3SHP (Shepparton) NNI RehomingPlanned Maintenance

Schedule

July 30, 2026 12:00AM - 2:00AM AEST
July 29, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be rehoming nbn Services off the 3SMR (South Morang) and 3SHP (Shepparton) POIs in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3KGP (Kings Park) 3WER (Werribee) NNI RehomingPlanned Maintenance

Schedule

July 31, 2026 12:00AM - 2:00AM AEST
July 30, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be rehoming nbn Services off the 3KGP (Kings Park) and 3WER (Werribee) POIs in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3RWO (Ringwood) 3LIL (Lilydale) NNI RehomingPlanned Maintenance

Schedule

August 3, 2026 12:00AM - 2:00AM AEST
August 2, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be rehoming nbn Services off the 3RWO (Ringwood) and 3LIL (Lilydale) POIs in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3NBA (North Balwyn) 3TMN (Tullamarine) NNI RehomingPlanned Maintenance

Schedule

August 4, 2026 12:00AM - 2:00AM AEST
August 3, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be rehoming nbn Services off the 3NBA (North Balwyn) and 3TMN (Tullamarine) POIs in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 4ROT (Rockhampton) NNI RehomingPlanned Maintenance

Schedule

August 5, 2026 12:00AM - 2:00AM AEST
August 4, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

QLD

Description

Virtutel will be rehoming nbn Services off the 4ROT (Rockhampton) POIs in Brisbane to a new router at Equinix BR1. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3GEE (Geelong) NNI RehomingPlanned Maintenance

Schedule

August 5, 2026 12:00AM - 2:00AM AEST
August 4, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be rehoming nbn Services off the 3GEE (Geelong) POIs in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3FSR (Footscray), 3STK (St Kilda) Card replacementPlanned Maintenance

Schedule

August 5, 2026 12:00AM - 6:00AM AEST
August 4, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3FSR (Footscray), 3STK (St Kilda) that they will be replacing a card which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 4BBE (Bundaberg) 4KLG (PETRIE) NNI RehomingPlanned Maintenance

Schedule

August 6, 2026 12:00AM - 2:00AM AEST
August 5, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

QLD

Description

Virtutel will be rehoming nbn Services off the 4BBE (Bundaberg) and 4KLG (PETRIE) POIs in Brisbane to a new router at Equinix BR1. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3FSR (Footscray), 3STK (St Kilda) Card replacementPlanned Maintenance

Schedule

August 6, 2026 12:00AM - 6:00AM AEST
August 5, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3FSR (Footscray), 3STK (St Kilda) that they will be replacing a card which may affect nbn services to this POI for up to 5 hours during the outage window.
NBN POI 3MTE (Mt Eliza) NNI RehomingPlanned Maintenance

Schedule

August 7, 2026 12:00AM - 3:00AM AEST
August 6, 2026 2:00PM - 5:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be rehoming nbn Services off the Mt Eliza POI (3MTE) in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 4CAB (CABOOLTURE) 4IPS (Ipswich) NNI RehomingPlanned Maintenance

Schedule

August 10, 2026 12:00AM - 2:00AM AEST
August 9, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

QLD

Description

Virtutel will be rehoming nbn Services off the 4CAB (CABOOLTURE) and 4IPS (Ipswich) POIs in Brisbane to a new router at Equinix BR1. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 4APL (ASPLEY) 4BNB (ASPLEY DEPOT) NNI RehomingPlanned Maintenance

Schedule

August 11, 2026 12:00AM - 2:00AM AEST
August 10, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

QLD

Description

Virtutel will be rehoming nbn Services off the 4APL (ASPLEY) and 4BNB (ASPLEY DEPOT) POIs in Brisbane to a new router at Equinix BR1. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 4TOB (Toowoomba) 4WOB (Woolloongabba) NNI RehomingPlanned Maintenance

Schedule

August 12, 2026 12:00AM - 2:00AM AEST
August 11, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

QLD

Description

Virtutel will be rehoming nbn Services off the 4TOB (Toowoomba) and 4WOB (Woolloongabba) POIs in Brisbane to a new router at Equinix BR1. Services off this POI may be disrupted for up to 2 hours during the outage window.
Indigo West (Perth-Singapore) Shunt Fault Repairs and System UpgradePlanned Maintenance

Schedule

August 15, 2026 10:00AM - August 17, 2026 11:59PM AEST
August 15, 2026 12:00AM - August 17, 2026 1:59PM UTC

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA

Description

The Indigo West subsea shunt fault repairs have been delayed until at least August 25th, however Indigo will still be proceeding with the planned system upgrade and migration of services. Traffic across this link may be down for up to 3 days during the maintenance window. Please note, the original maintenance window for the subsea shunt fault repairs was for an outage up to 11 days from Jul 24, 2026 14:00 UTC to Aug 04, 2026 22:00 UTC. Indigo are planning to proceed with System Upgrades during the original maintenance window, targeting a planned start on Jul 25, 2026 00:00 UTC, ending by Jul 28, 2026 17:00 UTC. Internet traffic between Perth and Singapore will take alternate routes during this outage. Protected Layer 2 Ethernet services will take alternate routes during this outage.

July 14, 2026 1:36PM AEST
July 14, 2026 3:36AM UTC
UPDATE

Indigo has rescheduled these works from the Jul 25, 2026 00:00 UTC, ending by Jul 28, 2026 17:00 UTC to Aug 1, 2026 00:00 UTC, ending by Aug 4, 2026 14:00 UTC.

July 22, 2026 4:32PM AEST
July 22, 2026 6:32AM UTC
UPDATE

Indigo has rescheduled System Upgrade works (non-shunt related) from the 1st through to the 4th, to 15th till the 17th of August. Start Time: Aug 15, 2026 00:00 UTC End TimeL Aug 17, 2026 14:00 UTC

External Services

AWS EC2

AWS S3

MS Office365