Active Incident and Maintenance
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status If you are experencing an issue with a Telstra Wholesale Fixed or Mobile Service - https://www.telstra.com.au/outages

Intercapital/International Backhaul Networks




Partial Service Disruption

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Planned Maintenance

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

API Services




Operational

Mobile Service




Operational

Indigo West Perth-SingaporePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA


August 8, 2026 6:05PM AEST
August 8, 2026 8:05AM UTC
INVESTIGATING

We are currently investigating an outage on Indigo West from Perth to Singapore. Traffic on protected services and Internet Services will route through alternate routes.

August 8, 2026 9:26PM AEST
August 8, 2026 11:26AM UTC
IDENTIFIED

Indigo has advised that the system is hard down due to a Shunt fault. Additional diagnostics are underway at present.

August 9, 2026 2:30AM AEST
August 8, 2026 4:30PM UTC
IDENTIFIED

We have confirmed the root cause as a shunt fault within our provider's infrastructure. Our provider is actively working with their equipment vendor to conduct a detailed investigation and determine the full scope of the issue. We are monitoring this situation closely and maintaining direct contact with our provider. While we do not have additional details to share at this time, we are committed to keeping you informed as the investigation progresses. We will provide our next update as soon as we receive further information from our provider.

August 10, 2026 5:22PM AEST
August 10, 2026 7:22AM UTC
IDENTIFIED

The fault location is estimated at 65km from Perth Cable Landing Station based on testing but awaiting the vendor to review test results and confirm. The Indigo Team has engaged their marine maintenance operator for vessel allocation and planning of the repairs. ETA is on 26 Aug 2026. All timelines remain subject to clearance, logistics arrangement and weather conditions. Our teams remain fully engaged and will continue to monitor the situation closely. We will provide further details as they become available.
NBN POI 3WHL (Wheelers Hill), 3HAW (Hawthorn), 3RWO (Ringwood), 3MTE (Mount Eliza) - Permanent Cable RepairPlanned Maintenance

Description

We have been advised by our backhaul carrier for 3WHL (Wheelers Hill), 3HAW (Hawthorn), 3RWO (Ringwood), 3MTE (Mount Eliza) that they will be Repairing a Permanent Cable which may affect nbn services to this POI for up to 8 hours during the outage window.

Components

NBN

Locations

VIC

Schedule

August 12, 2026 11:00PM - August 13, 2026 7:00AM AEST
August 12, 2026 1:00PM - August 12, 2026 9:00PM UTC


August 12, 2026 11:00PM AEST
August 12, 2026 1:00PM UTC
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

NBN POI 4CAB (CABOOLTURE) 4IPS (Ipswich) NNI RehomingPlanned Maintenance

Schedule

August 13, 2026 12:00AM - 2:00AM AEST
August 12, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

QLD

Description

Virtutel will be rehoming nbn Services off the 4CAB (CABOOLTURE) and 4IPS (Ipswich) POIs in Brisbane to a new router at Equinix BR1. Services off this POI may be disrupted for up to 2 hours during the outage window.

July 28, 2026 12:03PM AEST
July 28, 2026 2:03AM UTC
UPDATE

These works have been rescheduled from the 10/08 to 13/08 between Midnight and 2AM. -- Virtutel will be rehoming nbn Services off the 4CAB (CABOOLTURE) and 4IPS (Ipswich) POIs in Brisbane to a new router at Equinix BR1. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 2CFS (Coffs Harbour), 2MIR (Miranda), 2GRN (Grafton) - Fibre Splicing WorksPlanned Maintenance

Schedule

August 13, 2026 11:00PM - August 14, 2026 7:00AM AEST
August 13, 2026 1:00PM - August 13, 2026 9:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2CFS (Coffs Harbour), 2MIR (Miranda), 2GRN (Grafton) - that they will be performing fibre splicing works which may affect nbn services to this POI for up to 8 hours during the outage window.
Indigo West (Perth-Singapore) Shunt Fault Repairs and System UpgradePlanned Maintenance

Schedule

August 15, 2026 10:00AM - August 17, 2026 11:59PM AEST
August 15, 2026 12:00AM - August 17, 2026 1:59PM UTC

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA

Description

The Indigo West subsea shunt fault repairs have been delayed until at least August 25th, however Indigo will still be proceeding with the planned system upgrade and migration of services. Traffic across this link may be down for up to 3 days during the maintenance window. Please note, the original maintenance window for the subsea shunt fault repairs was for an outage up to 11 days from Jul 24, 2026 14:00 UTC to Aug 04, 2026 22:00 UTC. Indigo are planning to proceed with System Upgrades during the original maintenance window, targeting a planned start on Jul 25, 2026 00:00 UTC, ending by Jul 28, 2026 17:00 UTC. Internet traffic between Perth and Singapore will take alternate routes during this outage. Protected Layer 2 Ethernet services will take alternate routes during this outage.

July 14, 2026 1:36PM AEST
July 14, 2026 3:36AM UTC
UPDATE

Indigo has rescheduled these works from the Jul 25, 2026 00:00 UTC, ending by Jul 28, 2026 17:00 UTC to Aug 1, 2026 00:00 UTC, ending by Aug 4, 2026 14:00 UTC.

July 22, 2026 4:32PM AEST
July 22, 2026 6:32AM UTC
UPDATE

Indigo has rescheduled System Upgrade works (non-shunt related) from the 1st through to the 4th, to 15th till the 17th of August. Start Time: Aug 15, 2026 00:00 UTC End TimeL Aug 17, 2026 14:00 UTC
NBN POI 4CAB (Caboolture), 4APL (Aspley) - Cable Relocation and ReplacementPlanned Maintenance

Schedule

August 16, 2026 11:00PM - August 17, 2026 7:00AM AEST
August 16, 2026 1:00PM - August 16, 2026 9:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier for 4CAB (Caboolture), 4APL (Aspley) - that they will be performing a Cable Relocation and Replacement which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 4APL (Aspley), 4IPS (Ipswich), 4WOB (Woolloongabba), 4CAB (Caboolture), 4ROT (Rockhampton), 4BBE (Bundaberg), 4KLG (Petrie), 4TOB (Toowoomba), 4BNB (Aspley Depot) - Splice Enclosure RepairPlanned Maintenance

Schedule

August 18, 2026 11:00PM - August 19, 2026 7:00AM AEST
August 18, 2026 1:00PM - August 18, 2026 9:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier for 4APL (Aspley), 4IPS (Ipswich), 4WOB (Woolloongabba), 4CAB (Caboolture), 4ROT (Rockhampton), 4BBE (Bundaberg), 4KLG (Petrie), 4TOB (Toowoomba), 4BNB (Aspley Depot) - that they will be replacing a splice enclosure which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 3TMN (Tullamarine), 3WER (Werribee), 3LIL (Lilydale), 3STK (St Kilda), 3KGP (Kings Park), 3SHP (Shepparton), 3BEN (Bendigo), 3GEE (Geelong), 3RWO (Ringwood), 3SMR (South Morang), 3NBA (North Balwyn), 3FSR (Footscray) Cable RelocationPlanned Maintenance

Schedule

August 19, 2026 11:00PM - August 20, 2026 7:00AM AEST
August 19, 2026 1:00PM - August 19, 2026 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our Backhaul Carrier for nbn POIs 3TMN (Tullamarine), 3WER (Werribee), 3LIL (Lilydale), 3STK (St Kilda), 3KGP (Kings Park), 3SHP (Shepparton), 3BEN (Bendigo), 3GEE (Geelong), 3RWO (Ringwood), 3SMR (South Morang), 3NBA (North Balwyn), 3FSR (Footscray) they will be conducting a Cable Relocation which may disrupt services for up to 7 hours during the outage window while works take place.
Telstra Ethernet Services - WA Planned Maintenance

Schedule

August 20, 2026 2:00AM - 8:00AM AEST
August 19, 2026 4:00PM - 10:00PM UTC

Components

Fibre Services

Locations

WA

Description

We have been advised by Telstra InfraCo that they will be conducting maintenance on Ethernet Services provided via their EA Fibre product during the outage window of 20/08 00:00 and 06:00 AWST.
Chorus NZ Handover Works Planned Maintenance

Schedule

August 24, 2026 7:00PM - August 25, 2026 2:00AM AEST
August 24, 2026 9:00AM - August 24, 2026 4:00PM UTC

Components

Fibre Services, UFB (NZ)

Locations

NZ

Description

We have been advised by Chorus that they will be conducting Handover network maintenance works which may affect Chorus UFB services in New Zealand for up to 8 hours. NZ Local Time 24/08/2026 21:00 to 25/08/2026 04:00.
NBN POI 2STL (St Leonards) - Rearrange the backhaul fibre paths of a DWDM systemPlanned Maintenance

Schedule

August 24, 2026 11:00PM - August 25, 2026 6:00AM AEST
August 24, 2026 1:00PM - August 24, 2026 8:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2STL (St Leonards) - that they will be rearranging the backhaul fibre paths of a DWDM system which may affect nbn services to this POI for up to 6 hours during the outage window.
Telstra Ethernet Services - WAPlanned Maintenance

Schedule

September 4, 2026 2:00AM - 8:00AM AEST
September 3, 2026 4:00PM - 10:00PM UTC

Components

Fibre Services

Locations

WA

Description

We have been advised by Telstra InfraCo that they will be conducting maintenance on Ethernet Services provided via their EA Fibre product during the outage window of 04/09 00:00 and 06:00 AWST.
NBN POI 3HAW (Hawthorn) NNI RehomingPlanned Maintenance

Schedule

September 8, 2026 12:00AM - 2:00AM AEST
September 7, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be rehoming nbn Services off the 3HAW (Hawthorn) nbn POI in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.

External Services

AWS EC2

AWS S3

MS Office365