Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status If you are experencing an issue with a Telstra Wholesale Fixed or Mobile Service - https://www.telstra.com.au/outages

Intercapital/International Backhaul Networks




Partial Service Disruption

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Indigo West Perth-SingaporePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA


August 8, 2026 6:05PM AEST
August 8, 2026 8:05AM UTC
INVESTIGATING

We are currently investigating an outage on Indigo West from Perth to Singapore. Traffic on protected services and Internet Services will route through alternate routes.

August 8, 2026 9:26PM AEST
August 8, 2026 11:26AM UTC
IDENTIFIED

Indigo has advised that the system is hard down due to a Shunt fault. Additional diagnostics are underway at present.

August 9, 2026 2:30AM AEST
August 8, 2026 4:30PM UTC
IDENTIFIED

We have confirmed the root cause as a shunt fault within our provider's infrastructure. Our provider is actively working with their equipment vendor to conduct a detailed investigation and determine the full scope of the issue. We are monitoring this situation closely and maintaining direct contact with our provider. While we do not have additional details to share at this time, we are committed to keeping you informed as the investigation progresses. We will provide our next update as soon as we receive further information from our provider.

August 10, 2026 5:22PM AEST
August 10, 2026 7:22AM UTC
IDENTIFIED

The fault location is estimated at 65km from Perth Cable Landing Station based on testing but awaiting the vendor to review test results and confirm. The Indigo Team has engaged their marine maintenance operator for vessel allocation and planning of the repairs. ETA is on 26 Aug 2026. All timelines remain subject to clearance, logistics arrangement and weather conditions. Our teams remain fully engaged and will continue to monitor the situation closely. We will provide further details as they become available.

August 16, 2026 12:16AM AEST
August 15, 2026 2:16PM UTC
IDENTIFIED

We would like to provide you with the latest update regarding the shunt fault in Indigo West cable system. The fault location is estimated at 47.624km from Perth Cable Landing Station or 28.5km from the nearest repeater. The Indigo Team has engaged their marine maintenance operator for vessel allocation and planning of the repairs. ETA is on 30 Aug 2026 with an ETR on 4 Sep 2026. All timelines remain subject to clearance, logistics arrangement and weather conditions. Our teams remain fully engaged and will continue to monitor the situation closely. We will provide further details as they become available.

August 25, 2026 3:01PM AEST
August 25, 2026 5:01AM UTC
IDENTIFIED

The repair ship will be repairing the Shunt Fault off Perth between the 2nd and 11th of September.

Scheduled Maintenance

NBN POI 4IPS (Ipswich), 4MRA (Merrimac), 4BNA (Acacia Ridge Depot), 4GDN (Goodna), 4BDB (Bundamba), 4SOP (Southport) - Splice Enclosure RepairPlanned Maintenance

Schedule

August 30, 2026 11:00PM - August 31, 2026 6:00AM AEST
August 30, 2026 1:00PM - August 30, 2026 8:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier for 4IPS (Ipswich), 4MRA (Merrimac), 4BNA (Acacia Ridge Depot), 4GDN (Goodna), 4BDB (Bundamba), 4SOP (Southport) - that they will be replacing a splice enclosure which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3FSR (Footscray), 3STK (St Kilda) - Card ReplacementPlanned Maintenance

Schedule

September 1, 2026 12:00AM - 6:00AM AEST
August 31, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3FSR (Footscray), 3STK (St Kilda) - that they will be a Card Replacement which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 2CAM (Campsie), 2PTH (Penrith), 2GBE (Glebe), 2MIR (Miranda) - IOF fibre upgrade/relocationPlanned Maintenance

Schedule

September 1, 2026 11:00PM - September 2, 2026 6:00AM AEST
September 1, 2026 1:00PM - September 1, 2026 8:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2CAM (Campsie), 2PTH (Penrith), 2GBE (Glebe), 2MIR (Miranda) - that they will be an IOF fibre upgrade/relocation which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 2TAM (Tamworth) - Permanent repair due to rodent damagePlanned Maintenance

Schedule

September 3, 2026 11:00PM - September 4, 2026 6:00AM AEST
September 3, 2026 1:00PM - September 3, 2026 8:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2TAM (Tamworth) - that they will be performing permanent repair due to rodent damage which may affect nbn services to this POI for up to 6 hours during the outage window.
Telstra Ethernet Services - WAPlanned Maintenance

Schedule

September 4, 2026 2:00AM - 8:00AM AEST
September 3, 2026 4:00PM - 10:00PM UTC

Components

Fibre Services

Locations

WA

Description

We have been advised by Telstra InfraCo that they will be conducting maintenance on Ethernet Services provided via their EA Fibre product during the outage window of 04/09 00:00 and 06:00 AWST.
NBN POI 2MYF (Mayfield) - Permanent cable repairPlanned Maintenance

Schedule

September 7, 2026 12:00AM - 7:00AM AEST
September 6, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2MYF (Mayfield) - that they will be performing permanent cable repair which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 3FSR (Footscray), 3DAD (Dandenong), 3KAL (Karingal), 3STK (St Kilda), 3KEY (Keysborough), 3MEA (Nunawading Depot), 3HRS (Horsham), 3WHL (Wheelers Hill), 3CAU (Caulfield), 3CTA (Cheltenham), 3CBN (Cranbourne) - Permanent cable repair Planned Maintenance

Schedule

September 7, 2026 10:00PM - September 8, 2026 7:00AM AEST
September 7, 2026 12:00PM - September 7, 2026 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3FSR (Footscray), 3DAD (Dandenong), 3KAL (Karingal), 3STK (St Kilda), 3KEY (Keysborough), 3MEA (Nunawading Depot), 3HRS (Horsham), 3WHL (Wheelers Hill), 3CAU (Caulfield), 3CTA (Cheltenham), 3CBN (Cranbourne) - that they will be performing Permanent cable repair which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 4KLG (Petrie), 4CAB (Caboolture), 4APL (Aspley) - Infrastructure upgrades Planned Maintenance

Schedule

September 7, 2026 11:00PM - September 8, 2026 6:00AM AEST
September 7, 2026 1:00PM - September 7, 2026 8:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier for 4KLG (Petrie), 4CAB (Caboolture), 4APL (Aspley) - that they will be performing Infrastructure upgrades which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 3HAW (Hawthorn) NNI RehomingPlanned Maintenance

Schedule

September 8, 2026 12:00AM - 2:00AM AEST
September 7, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

Virtutel will be rehoming nbn Services off the 3HAW (Hawthorn) nbn POI in Melbourne to a new router at Exhibition Exchange. Services off this POI may be disrupted for up to 2 hours during the outage window.
NBN POI 3CAU (Caulfield) NNI RehomingPlanned Maintenance

Schedule

September 9, 2026 12:00AM - 2:00AM AEST
September 8, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

We will be rehoming our nbn NNI at the nbn POI Caulfield (3CAU). Services off this POI may be disrupted for up to 2 hours during the outage window.
Indigo Central (Perth-Sydney) Shunt Fault RepairsPlanned Maintenance

Schedule

September 10, 2026 10:00AM - September 18, 2026 10:00AM AEST
September 10, 2026 12:00AM - September 18, 2026 12:00AM UTC

Components

Intercapital/International Backhaul Networks

Locations

WA, NSW

Description

Our Subsea provider has advised they will be conducting works to fix a Shunt Fault off Perth between the 10th and 18th of September 2026. Traffic between Perth and Sydney will be routed via alternate terrestrial paths.
NBN POI 3DAD (Dandenong) NNI RehomingPlanned Maintenance

Schedule

September 15, 2026 12:00AM - 2:00AM AEST
September 14, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

We will be rehoming our nbn NNI at the nbn POI Dandenong (3DAD). Services off this POI may be disrupted for up to 2 hours during the outage window.
nbn POI 3WHL (Wheelers Hill) NNI RehomingPlanned Maintenance

Schedule

September 16, 2026 12:00AM - 2:00AM AEST
September 15, 2026 2:00PM - 4:00PM UTC

Components

NBN

Locations

VIC

Description

We will be rehoming our nbn NNI at the nbn POI Wheelers Hill (3WHL). Services off this POI may be disrupted for up to 2 hours during the outage window.
Indigo West (Perth-Singapore) Shunt Fault Repairs (Singapore)Planned Maintenance

Schedule

October 2, 2026 10:00AM - October 9, 2026 10:00AM AEDT
October 2, 2026 12:00AM - October 8, 2026 11:00PM UTC

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA

Description

The Indigo West subsea shunt fault repairs have been delayed until at least August 25th, however Indigo will still be proceeding with the planned system upgrade and migration of services. Traffic across this link may be down for up to 3 days during the maintenance window. Please note, the original maintenance window for the subsea shunt fault repairs was for an outage up to 11 days from Jul 24, 2026 14:00 UTC to Aug 04, 2026 22:00 UTC. Indigo are planning to proceed with System Upgrades during the original maintenance window, targeting a planned start on Jul 25, 2026 00:00 UTC, ending by Jul 28, 2026 17:00 UTC. Internet traffic between Perth and Singapore will take alternate routes during this outage. Protected Layer 2 Ethernet services will take alternate routes during this outage.

July 14, 2026 1:36PM AEST
July 14, 2026 3:36AM UTC
UPDATE

Indigo has rescheduled these works from the Jul 25, 2026 00:00 UTC, ending by Jul 28, 2026 17:00 UTC to Aug 1, 2026 00:00 UTC, ending by Aug 4, 2026 14:00 UTC.

July 22, 2026 4:32PM AEST
July 22, 2026 6:32AM UTC
UPDATE

Indigo has rescheduled System Upgrade works (non-shunt related) from the 1st through to the 4th, to 15th till the 17th of August. Start Time: Aug 15, 2026 00:00 UTC End TimeL Aug 17, 2026 14:00 UTC

August 25, 2026 2:59PM AEST
August 25, 2026 4:59AM UTC
UPDATE

Singapore End Shunt works delayed until the 2nd of October

External Services

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AWS S3

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