Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status If you are experencing an issue with a Telstra Wholesale Fixed or Mobile Service - https://www.telstra.com.au/outages

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

API Services




Operational

Mobile Service




Operational

Telstra Mobile Network OutageOperational

Incident Status

Operational

Components

Voice Network, Mobile Service

Locations

TAS, WA, SA, ACT, QLD, NSW, VIC, NT


July 8, 2026 7:48AM AEST
July 7, 2026 9:48PM UTC
INVESTIGATING

Telstra has advised they are currently experiencing a national mobile outage which will present as no signal on the mobile handsets and calls to/from can not be made. 000 calls are still available and will route through alternate mobile network.

July 8, 2026 10:59AM AEST
July 8, 2026 12:59AM UTC
MONITORING

Services have started to restore. Telstra has advised that the issue was due to a time sync issue within its network. We have started to see a Higher rate of completion of calls towards Telstras Network reaching normaility.

Scheduled Maintenance

NBN POI 2MYF (Mayfield) Splice RelocationPlanned Maintenance

Schedule

July 9, 2026 12:00AM - 7:00AM AEST
July 8, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2MYF (Mayfield) that they will be relocating a fibre splice which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3WER (Werribee) Alam fault fixingPlanned Maintenance

Schedule

July 10, 2026 12:00AM - 6:00AM AEST
July 9, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3WER (Werribee) that they will be fault fixing an alarm (PWRADJFAIL) which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3FSR (Footscray), 3STK (St Kilda) Upgrade existing IOF infrastructurePlanned Maintenance

Schedule

July 13, 2026 12:00AM - 7:00AM AEST
July 12, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our Backhaul Carrier for nbn POIs 3FSR (Footscray), 3STK (St Kilda) they will be conducting a Upgrade of existing IOF infrastructure which may disrupt services for up to 7 hours during the outage window while works take place.
NBN POI 4IPS (Ipswitch), 4BDB (Bundamba), 4GDN (Goodna), 4MRA (Merrimac), 4SOP (Southport), 4BNA (Acacia Ridge Depot) - Backhaul Carrier Fibre cable relocation worksPlanned Maintenance

Schedule

July 13, 2026 11:00PM - July 14, 2026 6:00AM AEST
July 13, 2026 1:00PM - July 13, 2026 8:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our Backhaul Carrier to 4IPS (Ipswitch), 4BDB (Bundamba), 4GDN (Goodna), 4MRA (Merrimac), 4SOP (Southport), 4BNA (Acacia Ridge Depot) that they will be undertaking Fibre Cable relocation works that may disrupt nbn services off these POIs for up to 7 Hours during the outage window.
NBN POI 3FSR (Footscray), 3STK (St Kilda) Fibre permanent repairPlanned Maintenance

Schedule

July 19, 2026 11:00PM - July 20, 2026 7:00AM AEST
July 19, 2026 1:00PM - July 19, 2026 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3FSR (Footscray), 3STK (St Kilda) that they will be performing a permanent fibre repair which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 3DAD (Dandenong), 7HOB (Hobart), 3KAL (Karingal), 3CTA (Cheltenham), 3WHL (Wheelers Hill), 3CAU (Caulfield), 3CTA (Cheltenham), 3MEA (Nunawading Depot), 3STK (St Kilda), 3HRS (Horsham) Rebuild splice due post relocationPlanned Maintenance

Schedule

July 21, 2026 11:00PM - July 22, 2026 7:00AM AEST
July 21, 2026 1:00PM - July 21, 2026 9:00PM UTC

Components

NBN

Locations

TAS, VIC

Description

We have been advised by our backhaul carrier for 3DAD (Dandenong), 7HOB (Hobart), 3KAL (Karingal), 3CTA (Cheltenham), 3WHL (Wheelers Hill), 3CAU (Caulfield), 3CTA (Cheltenham), 3MEA (Nunawading Depot), 3STK (St Kilda), 3HRS (Horsham) that they will be rebuilding a splice due to relocation which may affect nbn services to this POI for up to 7 hours during the outage window.
Subsea Path SIN - PER - Fibre Cable WorksPlanned Maintenance

Schedule

July 23, 2026 2:00AM - 8:00AM AEST
July 22, 2026 4:00PM - 10:00PM UTC

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA

Description

We have been advised by our backhaul carrier for our Subsea Path SIN - PER that they will be conducting Fibre Cable Works, which may affect services to this POI for up to 3 hours during the outage window. Traffic will automatically failover to alternative routes to maintain connectivity.

July 1, 2026 4:27PM AEST
July 1, 2026 6:27AM UTC
UPDATE

We have been advised by Indigo that the works have been moved from the 2nd of July to the 23rd of July between 00:00 and 06:00 AWST/SGT. Protected and Internet Traffic will flow during alternate routes while this work is undertaken.
Telstra Ethernet Services - WAPlanned Maintenance

Schedule

July 24, 2026 2:00AM - 8:00AM AEST
July 23, 2026 4:00PM - 10:00PM UTC

Components

Fibre Services

Locations

WA

Description

We have been advised by Telstra InfraCo that they will be conducting maintenance on Ethernet Services provided via their EA Fibre product for up to 30 minutes during the outage window of 24/07 00:00 and 06:00 AWST.
Indigo West (Perth-Singapore) Shunt Fault RepairsPlanned Maintenance

Schedule

July 25, 2026 10:00AM - July 29, 2026 9:00AM AEST
July 25, 2026 12:00AM - July 28, 2026 11:00PM UTC

Components

Intercapital/International Backhaul Networks

Locations

Singapore, WA

Description

We have been advised by our backhaul carrier between Singapore and Perth (Indigo West) that they will be conducting shunt repair work between 25/07/26 8AM AWST up until 06/08/26 1AM AWST (GMT+8) causing the cable to become unavailable. If you have a Protected Service using this link with Virtutel or an Internet/VPN service that uses this path, traffic will be sent through different paths between Australia and Singapore.

July 1, 2026 4:32PM AEST
July 1, 2026 6:32AM UTC
UPDATE

Indigo has advised us that Shunt Fault Repair times have been decreased and the system will now only be offline between 25/07/26 08:00 and 29/07/26 07:00 AWST/SGT while they conduct works. Protected and Internet Traffic during this period will route via alternative routes.

External Services

AWS EC2

AWS S3

MS Office365