Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

Intercapital/International Backhaul Networks




Operational

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Degraded Performance

Fibre Services




Operational

NBN




Operational

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

Voice Issue - Hosted PBX (VIC)Degraded Performance

Incident Status

Degraded Performance

Components

Hosted PBX

Locations

VIC


April 29, 2026 3:38PM AEST
April 29, 2026 5:38AM UTC
INVESTIGATING

We are currently investigating a voice issue impacting Hosted PBX services located in Victoria only. Further updates will be provided as they become available.
Melbourne OutageOperational

Incident Status

Operational

Components

Voice Network, Hosted PBX, Fibre Services, NBN

Locations

VIC


April 29, 2026 1:10PM AEST
April 29, 2026 3:10AM UTC
INVESTIGATING

We're currently investigating an outage affecting Melbourne.

April 29, 2026 1:16PM AEST
April 29, 2026 3:16AM UTC
INVESTIGATING

Engineer is currently en route to investigate further.

April 29, 2026 1:31PM AEST
April 29, 2026 3:31AM UTC
INVESTIGATING

Engineer en route. ETA is 40 minutes.

April 29, 2026 1:50PM AEST
April 29, 2026 3:50AM UTC
INVESTIGATING

It has been identified that this is impacting voice services nationally, and some subnets may also be affecting internet services. We apologise for the inconvenience. The current ETR is just after 2:00pm.

April 29, 2026 1:59PM AEST
April 29, 2026 3:59AM UTC
INVESTIGATING

The current ETR is now closer to 2:10PM AEST

April 29, 2026 2:04PM AEST
April 29, 2026 4:04AM UTC
INVESTIGATING

Engineer has arrived on-site, updates to follow.

April 29, 2026 2:24PM AEST
April 29, 2026 4:24AM UTC
MONITORING

Please be advised this issue has now been resolved and services are restoring. Please ensure end devices are power cycled prior to raising any new tickets. We are currently monitoring.
3TAG NBN POI OfflineOperational

Incident Status

Operational

Components

NBN

Locations

VIC


April 29, 2026 6:36AM AEST
April 28, 2026 8:36PM UTC
INVESTIGATING

We are currently investigating an outage at 3TAG where all services seem to have gone offline. We will provide updates shortly.

April 29, 2026 7:03AM AEST
April 28, 2026 9:03PM UTC
INVESTIGATING

We have been advised by our backhaul carrier to 3TAG that they have experienced a fibre fault and are onroute to perform OTDR Testing to locate the break. No ETR at this stage.

April 29, 2026 7:05AM AEST
April 28, 2026 9:05PM UTC
IDENTIFIED

OTDR testing has been completed from East Burwood Exchange and the results show a suspected fibre break 81km from the exchange. Backhaul Carrier field team is currently en route to the suspected fault location, with an estimated arrival time of approximately 90 mins. We will provide further updates once the field technician arrives on site and begins troubleshooting. No ETR at this stage.

April 29, 2026 8:10AM AEST
April 28, 2026 10:10PM UTC
IDENTIFIED

Due to heavy traffic conditions, fibre engineers are experiencing delays en route to the suspected break location. The revised ETA is approximately 2 hours. We apologise for the delay and appreciate your patience while restoration efforts continue

April 29, 2026 9:27AM AEST
April 28, 2026 11:27PM UTC
IDENTIFIED

No update since last post. Still awaiting an ETR.

April 29, 2026 9:59AM AEST
April 28, 2026 11:59PM UTC
IDENTIFIED

Technicians are onsite assessing the fibre break. The fibre restoration crew is working to locate the affected cables, with additional resources expected to arrive by 10:30 AEST. Further testing will be conducted once preparations are complete, and updates will be provided as work progresses. Thank you for your patience

April 29, 2026 11:02AM AEST
April 29, 2026 1:02AM UTC
IDENTIFIED

Our field teams are onsite and coordinating with traffic control to ensure restoration activities can proceed safely. Initial assessments indicate the fibre cable has been partially cut in the manhole. Further work may be required, including a full cable cut, to enable repairs. The fibre team is actively assessing the situation and determining the most effective approach to minimise customer impact Still no ETR present.

April 29, 2026 12:09PM AEST
April 29, 2026 2:09AM UTC
IDENTIFIED

The fibre team remains onsite and is actively assessing the situation following confirmation of a partial cable cut. Further work may be required, including a full cable cut, to achieve full restoration. Further updates and ETR will be provided once available.

April 29, 2026 1:01PM AEST
April 29, 2026 3:01AM UTC
IDENTIFIED

The fibre team onsite have commenced replacement of the damaged cable. The cable has been cut, and preparation work is underway, including cable hauling and pre‑splicing activities, before splicing can begin. Services are expected to begin restoring within approximately 4 hours, provided there are no unexpected delays or unforeseen circumstances. Further updates will be provided as restoration progresses.

April 29, 2026 2:44PM AEST
April 29, 2026 4:44AM UTC
MONITORING

3TAG services should now be restoring, we are seeing this POI back online.

April 29, 2026 3:31PM AEST
April 29, 2026 5:31AM UTC
MONITORING

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Scheduled Maintenance

4BNA (Acacia Ridge Depot), 4MRA (Merrimac), 4SOP (Southport) - Fault Fixing Activity: Replacing Damaged Splice JointPlanned Maintenance

Schedule

April 30, 2026 12:00AM - 6:00AM AEST
April 29, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier for 4BNA (Acacia Ridge Depot), 4MRA (Merrimac), 4SOP (Southport) that they will be conducting a Fault Fixing Activity for All cables to be cut and reterminated in a new splice enclosure, which may affect nbn services to this POI for up to 6 hours during the outage window.
Telstra Managed Leased Line Services (VIC)Planned Maintenance

Schedule

April 30, 2026 12:00AM - 4:00AM AEST
April 29, 2026 2:00PM - 6:00PM UTC

Components

Fibre Services

Locations

VIC

Description

Telstra Managed Leased Line Services (MLL) based in Victoria (with Service IDs N3xxxxxxL) will experience an outage of up to 4 Hours during the outage window while these services are relocated to another POP Site in the Virtutel Network.
2MIR (Miranda), 3TMN (Tullamarine), 3STK (St Kilda) - Cable Upgrade WorksPlanned Maintenance

Schedule

May 4, 2026 12:00AM - 6:00AM AEST
May 3, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

NSW, VIC

Description

We have been advised by our backhaul carrier for 2MIR (Miranda), 3TMN (Tullamarine), 3STK (St Kilda) that they will be conducting some Cable Upgrade Works, which may affect nbn services to this POI for up to 6 hours during the outage window.
3BRA (Ballarat) - Fibre PatchingPlanned Maintenance

Schedule

May 4, 2026 11:00PM - May 5, 2026 7:00AM AEST
May 4, 2026 1:00PM - May 4, 2026 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3BRA (Ballarat) that they will be conducting fibre patching, which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 5EDW (Edwardstown) - Aerial Fibre Cable RepairPlanned Maintenance

Schedule

May 5, 2026 10:30PM - May 6, 2026 5:30AM AEST
May 5, 2026 12:30PM - May 5, 2026 7:30PM UTC

Components

NBN

Locations

SA

Description

We have been advised by our backhaul carrier for 5EDW (Edwardstown) that they will be conducting an Aerial Fibre Cable Repair which may affect nbn services to this POI for up to 7 hours during the outage window.
5ADB (Greenfields Depot) - Splice and Cable RelocationPlanned Maintenance

Schedule

May 7, 2026 11:00PM - May 8, 2026 7:00AM AEST
May 7, 2026 1:00PM - May 7, 2026 9:00PM UTC

Components

NBN

Locations

SA

Description

We have been advised by our backhaul carrier for 5ADB (Greenfields Depot) that they will be conducting a Splice and Cable Relocation, which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 4KLG (Petrie), 4NER (Nerang), 4APL (Aspley), 4BDB (Bundamba), 4TOB (Toowoomba), 4BBE (Bundaberg), 4SOP (Southport), 4ROT (Rockhampton), 4GDN (Goodna), 4SLA (Slacks Creek), 4BNA (Acacia Ridge Depot), 4CAB (Caboolture), 4EMP (Eight Mile), 4IPS (Ipswich), 4MRA (Merrimac), 4CPH (Camp Hill), 4NBR (Nambour) - Fibre MaintenancePlanned Maintenance

Schedule

May 13, 2026 12:00AM - 7:00AM AEST
May 12, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier for 4KLG (Petrie), 4NER (Nerang), 4APL (Aspley), 4BDB (Bundamba), 4TOB (Toowoomba), 4BBE (Bundaberg), 4SOP (Southport), 4ROT (Rockhampton), 4GDN (Goodna), 4SLA (Slacks Creek), 4BNA (Acacia Ridge Depot), 4CAB (Caboolture), 4EMP (Eight Mile), 4IPS (Ipswich), 4MRA (Merrimac), 4CPH (Camp Hill), 4NBR (Nambour) that they will be conducting a Fibre Maintenance which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 2MIR (Miranda) - Splice and Cable RelocationPlanned Maintenance

Schedule

May 15, 2026 12:00AM - 7:00AM AEST
May 14, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2MIR (Miranda) that they will be conducting a Splice and Cable Relocation, which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 4SOP (Southport), 4MRA (Merrimac), 4BNA (Acacia Ridge Depot) - Replacing Damaged Splice EnclosurePlanned Maintenance

Schedule

May 15, 2026 12:00AM - 7:00AM AEST
May 14, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

QLD

Description

We have been advised by our backhaul carrier for 4SOP (Southport), 4MRA (Merrimac), 4BNA (Acacia Ridge Depot) that they will be conducting a Replacement of a Damaged Splice Enclosure, which may affect nbn services to this POI for up to 7 hours during the outage window
NBN POI 3RWO (Ringwood), 3MTE (Mount Eliza), 3WHL (Wheelers Hill), 3HAW (Hawthorn), 3KAL (Karingal), 3CAU (Caulfield), 3EXH (Exhibition) - Upgrading existing cable.Planned Maintenance

Schedule

May 18, 2026 12:00AM - 7:00AM AEST
May 17, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3RWO (Ringwood), 3MTE (Mount Eliza), 3WHL (Wheelers Hill), 3HAW (Hawthorn), 3KAL (Karingal), 3CAU (Caulfield), 3EXH (Exhibition) that they will be conducting an existing cable upgrade, which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 2STL (St Leonards) - Part ReplacementPlanned Maintenance

Schedule

May 19, 2026 12:00AM - 6:00AM AEST
May 18, 2026 2:00PM - 8:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2STL (St Leonards) that they will be Replacing a part, which may affect nbn services to this POI for up to 6 hours during the outage window.
3TMN (Tullamarine), 3STK (St Kilda) - Fibre Fault Fixing Activity: Upgrading Damage/JointPlanned Maintenance

Schedule

May 20, 2026 12:00AM - 7:00AM AEST
May 19, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3TMN (Tullamarine), 3STK (St Kilda) that they will be conducting a Fibre Fault Fixing Activity to upgrade a damaged joint, which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3SMR (South Morang) Fibre Cable - Damage/Joint UpgradePlanned Maintenance

Schedule

May 28, 2026 12:00AM - 7:00AM AEST
May 27, 2026 2:00PM - 9:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3SMR (South Morang) that they will be conducting a Fibre Cable - Damage/Joint Upgrade which may affect nbn services to this POI for up to 7 hours during the outage window.

External Services

AWS EC2

AWS S3

MS Office365