Active Incident
If you are experencing an NBN Fault, please check first the NBN Outage Page - https://www.nbnco.com.au/support/network-status

Intercapital/International Backhaul Networks




Partial Service Disruption

Core Network Services




Operational

Voice Network




Operational

Hosted PBX




Operational

Fibre Services




Operational

NBN




Partial Service Disruption

UFB (NZ)




Operational

IP Transit




Operational

Data Centres




Operational

2TAM secondaryPartial Service Disruption

Incident Status

Partial Service Disruption

Components

NBN

Locations

NSW


March 1, 2026 12:08PM AEDT
March 1, 2026 1:08AM UTC
IDENTIFIED

There is current outages in NSW surrounding Wavelenghts 2TAM secondary link is affected and may be affecting limited services

March 1, 2026 10:34PM AEDT
March 1, 2026 11:34AM UTC
IDENTIFIED

Issue has been observed as an issue with a ROADM Card at Kent Exchange, currently awaiting replacement.

March 2, 2026 11:38AM AEDT
March 2, 2026 12:38AM UTC
IDENTIFIED

Replacement card is expected by 7PM 2/3/2026

March 3, 2026 3:28PM AEDT
March 3, 2026 4:28AM UTC
IDENTIFIED

Update - Parts have arrived. I have reached out to our network team to progress the ticket for a technician to conduct the repair.

March 3, 2026 9:37PM AEDT
March 3, 2026 10:37AM UTC
IDENTIFIED

Technician Request has been escalated with backhaul carrier.

March 4, 2026 8:41AM AEDT
March 3, 2026 9:41PM UTC
IDENTIFIED

Carrier network team has identified an additional fault at Tamworth. They've fast-tracked a field request for a technician to attend site to check and potentially replace the SFP. Also reached out to the field team for an ETA and are currently awaiting their response.

March 4, 2026 10:00AM AEDT
March 3, 2026 11:00PM UTC
IDENTIFIED

A carrier technician is currently travelling to site.

March 4, 2026 11:48AM AEDT
March 4, 2026 12:48AM UTC
IDENTIFIED

Carrier technician has arrived and is currently assessing the site.

March 5, 2026 9:36AM AEDT
March 4, 2026 10:36PM UTC
IDENTIFIED

Carrier are waiting on the delivery of a spare card from vendor (no ETA available). The network team are looking at other alternatives to help expedite the repair.

March 5, 2026 3:13PM AEDT
March 5, 2026 4:13AM UTC
IDENTIFIED

An emergency planned event has been arranged for tonight's maintenance window to change out the card at 2TAM. Tech's attendance has been confirmed. Change window starting from - 05/3 23:59 to 06/03 06:00 AEDT

March 6, 2026 7:15AM AEDT
March 5, 2026 8:15PM UTC
MONITORING

Faulty card has been replaced and alarms cleared. Service is now restored.
SYD PER FastpathPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Intercapital/International Backhaul Networks

Locations

WA, NSW


March 1, 2026 11:52AM AEDT
March 1, 2026 12:52AM UTC
IDENTIFIED

Telstra are investigating a bunch of wavelengths out around NSW which has taken down the SYD to PER fast path

March 1, 2026 1:06PM AEDT
March 1, 2026 2:06AM UTC
IDENTIFIED

Mannahill (SA) Optic fibre. Technicians attempted to access site today however due to road closures/washouts, are unable to attend. Technicians will reassess tomorrow

March 2, 2026 3:40PM AEDT
March 2, 2026 4:40AM UTC
IDENTIFIED

Update - Flood waters have caused extensive damage to roads and infrastructure which has hampered access and restoration efforts. Further access and restoration activities to continue when safe to do so.

March 3, 2026 10:43AM AEDT
March 2, 2026 11:43PM UTC
IDENTIFIED

Update - SES comms received earlier this morning suggest restricted access is now allowed in the Yunta area. The fibre team have been asked to review, but it is still unknown if the areas they need to attend are accessible.

March 3, 2026 3:27PM AEDT
March 3, 2026 4:27AM UTC
IDENTIFIED

- Update - The fibre repair team are making their way to the site -arrival within the hour. They will assess if they can reach the fault location.

March 3, 2026 4:24PM AEDT
March 3, 2026 5:24AM UTC
IDENTIFIED

Fibre technicians are currently on site at Yunta carrying out testing procedures.

March 3, 2026 9:36PM AEDT
March 3, 2026 10:36AM UTC
IDENTIFIED

Field staff are onsite at Paratoo Creek and have found the fibre cable washed away. Water has receded however the area is just mud requiring that they need to walk in approximately 500m to find the fibre cable run. Work ongoing and will continue tomorrow due to the bad conditions.

March 4, 2026 8:44AM AEDT
March 3, 2026 9:44PM UTC
IDENTIFIED

Staff advised that mud is very thick and very slippery. Technicians are also unable to get an excavator in there to assist. Work will then resume this morning.

March 4, 2026 11:49AM AEDT
March 4, 2026 12:49AM UTC
IDENTIFIED

The fibre team is onsite installing a temporary cable across the creek, as the bore is blocked with mud. Further updates will be provided once available.

March 4, 2026 4:06PM AEDT
March 4, 2026 5:06AM UTC
IDENTIFIED

We're still waiting to hear from techs at Yunta. MIM engagement is across this incident, as the outage is causing a severe impact on the township in Yunta. No ETR can be provided. Please note that flooding in the area was severe and has rendered parts of the land unpassable. Techs are unable to use machinery and are carrying supplies over long distances on foot to resolve this issue ASAP

March 5, 2026 7:14AM AEDT
March 4, 2026 8:14PM UTC
IDENTIFIED

Splicing has been completed, however tech has identified a possible second break. Techs were unable to locate the break overnight and will reattend this morning to investigate.

March 5, 2026 8:55AM AEDT
March 4, 2026 9:55PM UTC
IDENTIFIED

Fibre techs made it to Dawson however due to hazardous conditions were unable to locate the secondary fibre fault. Technicians will re-attend this morning.

March 5, 2026 11:40AM AEDT
March 5, 2026 12:40AM UTC
IDENTIFIED

The technicians have advised they have arrived in Dawson and are attempting to locate the site of the secondary optic fibre fault.

March 5, 2026 2:22PM AEDT
March 5, 2026 3:22AM UTC
IDENTIFIED

Technicians have found the optic fibre break near Paratoo Creek. Road closures require them to use an alternate route, so they expect to arrive later this afternoon

March 5, 2026 9:30PM AEDT
March 5, 2026 10:30AM UTC
IDENTIFIED

Update Contractor has been engaged for digging back to expose the cable 1st end is dug out and slave cable has been run, prep work is starting on this end, contractor is moving to the other end to start digging, If all goes ok, prep work and splicing will be completed as soon as possible

March 6, 2026 7:12AM AEDT
March 5, 2026 8:12PM UTC
MONITORING

Restoration of Dawson - Mannahill (SA) Optic fibre Cable repairs have been successfully completed, and post checks confirm service restoration.

Scheduled Maintenance

NBN POI 3TMN (Tullamarine), 3STK (St Kilda), 2CFS (Coffs Harbour), 3DAD (Dandenong), 2GRN (Grafton) 3RD party driven Cable relocation Planned Maintenance

Schedule

March 11, 2026 12:00AM - 7:00AM AEDT
March 10, 2026 1:00PM - 8:00PM UTC

Components

NBN

Locations

NSW, VIC

Description

We have been advised by our backhaul carrier for 3TMN (Tullamarine), 3STK (St Kilda), 2CFS (Coffs Harbour), 3DAD (Dandenong), 2GRN (Grafton) that they will be conducting 3RD party driven Cable relocation, which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3FSR (Footscray), 7HOB (Hobart), 3STK (St Kilda), 2WAG (Wagga Wagga) Fibre Cable - Replacement of Brittle IOF FibrePlanned Maintenance

Schedule

March 17, 2026 12:00AM - 7:00AM AEDT
March 16, 2026 1:00PM - 8:00PM UTC

Components

NBN

Locations

TAS, NSW, VIC

Description

We have been advised by our backhaul carrier for 3FSR (Footscray), 7HOB (Hobart), 3STK (St Kilda), 2WAG (Wagga Wagga) that they will be conducting replacement of Brittle IOF Fibre which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 4CAB (Caboolture), 4KLG (Petrie), 4BNB (Aspley Depot) Permanent fibre joint repair works at NewmarketPlanned Maintenance

Schedule

March 17, 2026 11:00PM - March 18, 2026 7:00AM AEDT
March 17, 2026 12:00PM - March 17, 2026 8:00PM UTC

Components

NBN

Locations

WA

Description

We have been advised by our backhaul carrier for 4CAB (Caboolture), 4KLG (Petrie), 4BNB (Aspley Depot) that they will be conducting Permanent fibre joint repair works at Newmarket, which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 6PNJ (Pinjarra) IOF cable section to be relocated as part of 3rd Party development.Planned Maintenance

Schedule

March 18, 2026 11:00PM - March 19, 2026 6:00AM AEDT
March 18, 2026 12:00PM - March 18, 2026 7:00PM UTC

Components

NBN

Locations

WA

Description

We have been advised by our backhaul carrier for 6PNJ (Pinjarra) that they will be conducting IOF cable section to be relocated as part of 3rd Party development. All services in existing cable to be cutover to new lead-in cable. Which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3TNB (Thornbury) Permanent repair for Cables.Planned Maintenance

Schedule

March 19, 2026 11:00PM - March 20, 2026 7:00AM AEDT
March 19, 2026 12:00PM - March 19, 2026 8:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3TNB (Thornbury) that they will be conducting a permanent repair for Cables which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 2KNS (Kensington), 2EDG (Edgecliff) Fibre Upgrade/Repair worksPlanned Maintenance

Schedule

March 20, 2026 11:00PM - March 21, 2026 9:00AM AEDT
March 20, 2026 12:00PM - March 20, 2026 10:00PM UTC

Components

NBN

Locations

NSW

Description

We have been advised by our backhaul carrier for 2KNS (Kensington), 2EDG (Edgecliff) that they will be conducting Fibre Upgrade/Repair works which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3STK (St Kilda), 3TMN (Tullamarine) Emergency maintenance activity scheduled to fix network faultPlanned Maintenance

Schedule

March 23, 2026 11:00PM - March 24, 2026 6:00AM AEDT
March 23, 2026 12:00PM - March 23, 2026 7:00PM UTC

Components

NBN

Locations

VIC

Description

We have been advised by our backhaul carrier for 3STK (St Kilda), 3TMN (Tullamarine) that they will be conducting Emergency maintenance activity scheduled to fix network fault, which may affect nbn services to this POI for up to 7 hours during the outage window.

External Services

AWS EC2

AWS S3

MS Office365